We just checked out today after taking our kids to the Tampa Bay Comic Con this weekend. We paid to stay in one of the water view rooms on the 20th floor. The view was beautiful. The guys down at the valet were wonderful and the bellhop even noticed our room refrigerator wasn't working and had a new one delivered. The exceptional customer service stopped there.
The room was a bit dated, and because these rooms are at a higher rate, we were very surprised at how uncomfortable the beds were. There were mattress pads on the bed that made the sheets had to fit/stay, so while I tried to fix the sheets before bed Friday night, the exposed mattress was visibly old. The pillows were so thin, you almost needed to stack 3 of them for a normal sized pillow.
We went to Champion's restaurant for a late dinner Friday night and had the most unhappy waiter. He looked like he wanted to be ANYWHERE, but there. We just chalked it up to him having a bad night. Our 2nd night at Champion's was even worse. The restaurant seemed understaffed even though there was a big convention going on next door. The waiter was just horrible. And he wasn't very concerned that he was failing tremendously. He didn't even finish taking our order before he left the table to take another tables order. When half of our food was brought out, he asked if we needed something else......"yeah, how about taking the rest of our orders." The restaurant seemed so understaffed that after we first discovered he didn't get all our orders, we were unable to find him to let him know and no one came back to our table before the food that was ordered got there. The lack of customer service continued into the next morning with the lady at your Starbucks counter this morning. It was all about staff members who didn't really act like they liked their jobs and wanted to be somewhere else.
The best part of this hotel is definitely the view and close proximity to the convention center. We would definitely try the Embassy Suites next time.
- Official Description (provided by the hotel):
- A striking silhouette along the Channel Riverwalk, the Tampa Marriott Waterside Hotel and Marina in Ybor City overlooks Tampa Bay in the heart of Downtown, located adjacent to the Tampa Convention Center. This world-class Downtown Tampa hotel's 50,000 square feet of newly renovated meeting space, full-service spa, and several delicious restaurants such as Café Waterside and Champions, make it the perfect destination for work and play. Part of the Channelside District, the Tampa Marriott is among the most luxurious of hotels in Tampa, Florida, with newly renovated rooms and suites offering private bay or city view balconies. After a busy day, unwind in one of this Tampa, Florida hotel's lounges or enjoy culinary excellence at Il Terrazzo. For ultimate relaxation, try our spa, jacuzzi, or rooftop pool! Boaters can dock and stay using the 32-slip, full-service Marina at the exclusive Tampa Marriott Waterside Hotel and Marina near Ybor City. ... more less
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- Also Known As:
- Marriott Tampa
- Tampa Marriott