Ended up spending two nights at this property because of a bad experience at Marriott Clearwater Sand Key property. We tried three rooms at Marriott Sand Key and they all had very bad odor issues. My husband is a Marriott Elite Rewards member and was upset over the experience. We called Marriott Customer Service and filed a complaint. They then helped us find Marriott Waterside in Tampa. We we're trying to find a property with a nice pool. The customer service agent told us ths property had a nice pool, so we headed to Tampa.
When we arrived my husband checked in with Stacie at the front desk. He told her about the bad experience we had just experienced in Clearwater. She happily upgraded us to a great corner suite with adjoining room. She also gave him extra rewards points for our trouble and went out of her way to make sure our stay was enjoyable. That is how an Elite Rewards member should be treated. She knows the value of keeping those that spend lots of nights per year at Marriott properties happy. Why didn't the manager at Marriott Sand Key get that?
There was one glitch with our stay. The pool that we based the whole reservation on in the first place had been drained due to some issue. We were told we could walk across the street to use the pool at the Embassy Suites. Very inconvenient! It was also a teeny tiny pool that was not exciting at all for our kids. I know the hotel can't help emergency issues, but it apparently happened several days prior to our arrival. The reservations person should have been aware of this and not sold us this property because of its wonderful pool. When emergencies arrive and pools are drained, the website and database should be flagged immediately.
The front desk associates, bell men and valets were all very pleasant.
They were undergoing a lobby renovations, so there was a little mess due to that.
- Official Description (provided by the hotel):
- A striking silhouette along the Channel Riverwalk, the Tampa Marriott Waterside Hotel and Marina in Ybor City overlooks Tampa Bay in the heart of Downtown, located adjacent to the Tampa Convention Center. This world-class Downtown Tampa hotel's 50,000 square feet of newly renovated meeting space, full-service spa, and several delicious restaurants such as Café Waterside and Champions, make it the perfect destination for work and play. Part of the Channelside District, the Tampa Marriott is among the most luxurious of hotels in Tampa, Florida, with newly renovated rooms and suites offering private bay or city view balconies. After a busy day, unwind in one of this Tampa, Florida hotel's lounges or enjoy culinary excellence at Il Terrazzo. For ultimate relaxation, try our spa, jacuzzi, or rooftop pool! Boaters can dock and stay using the 32-slip, full-service Marina at the exclusive Tampa Marriott Waterside Hotel and Marina near Ybor City. ... more less
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- Also Known As:
- Marriott Tampa
- Tampa Marriott