Based on the horrible customer service I received at this hotel, I will not be recommending it to anyone. It was my first time staying here and I chose it based on the location close to shopping and restaurants. Upon check in, there was one lady at the counter attending to a group and no one there to greet me or smile. Another employee appeared behind the counter and ignored me for 20 minutes and I had to ask her "is this the check in counter"? She didn't greet me with a smile or provide hotel information or ask if there was anything I needed. There was no bellman to take me to my room. Luckily the bed was so cozy and the room was dark so i got a good night's sleep. The next morning I called Guest Services and asked if they could send housekeeping up and she said "Why?" I said to make my bed and bring me fresh towels! So rude! That night I called them again and asked if they had Pay Per View and she acted like I was asking for the moon! No Pay Per View! They also allowed for an outside pizza place to solicit delivery service but when I called to order the people forgot to put my order through and after 2 hours of waiting and being promised my food was coming, I told them forget it! Like the hotel customer service, the restaurant didn't care or apologize. No wonder they work together. The hotel was a ghost town but it is beautifully and ideally located if you can stand the bad service.
- Official Description (provided by the hotel):
- The Sheraton Suites Tampa Airport Westshore is just a short complimentary shuttle ride from the airport. We are right in the middle of the Westshore business district, off Interstate 275. ... more less
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- Also Known As:
- Sheraton Suites Tampa Airport Westshore Hotel Tampa
- Sheraton Hotel Tampa Airport
- Tampa Sheraton
- Sheraton Tampa