We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Un acceptable room rate changes”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
DoubleTree Suites by Hilton Tampa Bay
Ranked #25 of 163 Hotels in Tampa
Certificate of Excellence
Reviewed January 15, 2014

The Hotel itself was OK but the unjustified increase in rate changes for a reservation made four weeks later for the same accommodation for a week later was totally unacceptable. The Hilton needs to realize that it is not the be all and end all. I would much prefer a smaller hotel where my business is really appreciated. Had there been a family type hotel close to the airport I would have preferred it.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,352)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,061 - 1,067 of 1,352 reviews

Reviewed January 14, 2014

We have stayed at many places in our time however this was the worst. Room smelled of urine, bed had hair in it, bathroom was left unclean. We were promised a Bay front room and were given a room at the back of the hotel. The bedding looking like someone put it in a wrinkle machine. All the furniture had juice and soda stains on it. When we complained to management we were told we could keep the room or leave. We had no place else to stay and used spare bedding to cover the bed for the night. The next day we checked out and we will not stay at this hotel again.

Room Tip: Don't stay at this hotel
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 071157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this reviewResponded January 15, 2014

On behalf of the hotel I want to apologize for your recent experience with us. I assure you it was not a typical one as our hotel prides itself on outstanding service levels and with a virtually completed renovation a beautiful hotel. I can only think that you may have been on the last floor that needs to be renovated which is being done this week. Regardless, the housekeeping issues and management repsonse was unacceptable. I will share your feedback with my team here and address all the issues. I hope you will give us another opportunity to experience our great hotel. Again please accept my apologies.

Best Regards,

Pat Shimon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

Rooms are great, clean, wonderful. Lovely view. Front desk staff are incredibly helpful. Unfortunately, we found expired milk and yogurt in the breakfast buffet. Housekeeping knocked three times in a row when we were trying to sleep. Each time we told them we were checking out that day.

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank suncrowned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2014

I love the Doubletree brand, have stayed at many throughout the USA. We chose this hotel because it was the closest to the hospital with availability, due to a convention going on. Although we really did prefer to stay closer to the hospital, it turned out to be such a great place that we will definitely stay there again. This one was one of the best...the suite was spacious and the overall experience was A+.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this reviewResponded January 13, 2014

Thank you for staying with us and for the great feedback. I am glad you enjoyed your stay and will stay with us again the next time you are in Tampa. I hope all went well for you and your family with the hospitalization. I will definitely pass along to the team here your A+ rating...we love it! Thanks again and have a great week.

Take CARE,

Pat Shimon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

I left my phone at the hotel on the morning of my flight and they searched all over for it and THEN drove it to me at the airport so I didn't miss my flight! The room was VERY nice, and our dinner was pretty good. I had the shrimp scampi, and it was excellent. My husband had a burger. It was just a burger, but our waiter was quite kind and offered us another warm cookie since we passed on dessert.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank HayleyBMuncyPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this reviewResponded January 12, 2014

Thank you for staying with us and providing your great feedback, we appreciate both! Be assured I will pass along your favorable comments to my team here. Our mantra at the Doubletree by Hilton Tampa Bay Suites is when you CARE it shows and we love to deliver on that promise. I am glad we could locate your phone and get it to you at the airport. We look forward to you staying with us agin the next time your travels bring you to Tampa Bay

Best Regards,

Pat Shimon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Our room was recently updated. The room was very clean, and the matress was excellent. Furnishings were like new. Also, this hotel had a seperate sitting area from the bedroom, which is a big deal when traveling with children. We were able to get the room on sale, which made the value excellent. During the height of season, it may be over priced.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Eric N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this reviewResponded January 12, 2014

Thank you for commenting on our newly renovated hotel. The hotel looks great, rooms, hallways, meeting space, lobby, restaurant, lounge....we are very excited going into 2014. We appreciate at your feedback and staying with us very much.

Best Regards,

Pat Shimon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

I've stayed here a few times and it's always been good to me. The rooms are huge and nice. The staff has always been pleasant. The breakfast is over priced. Not a bad place though... pretty close to the airport and usually a good price.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank PilotFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Tampa hotels
0.3 mi away
Westin Tampa Bay
Westin Tampa Bay
#49 of 163 in Tampa
726 reviews
2.4 mi away
Hilton Garden Inn Tampa Airport Westshore
2.8 mi away
Crowne Plaza Tampa Westshore
Show Prices
Show Prices
Show Prices
0.3 mi away
Bay Harbor Hotel
Bay Harbor Hotel
#43 of 163 in Tampa
1,750 reviews
7.0 mi away
Hilton Tampa Downtown
Hilton Tampa Downtown
#15 of 163 in Tampa
1,470 reviews
3.3 mi away
The Westshore Grand, A Tribute Portfolio Hotel, Tampa
Show Prices
Show Prices
Show Prices

Been to DoubleTree Suites by Hilton Tampa Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree Suites by Hilton Tampa Bay

Address: 3050 N Rocky Point Dr W, Tampa, FL 33607-5801
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Romantic Hotel in Tampa
#30 Business Hotel in Tampa
#37 Family Hotel in Tampa
Price Range: $102 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Tampa Bay 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Doubletree Guest Suites Tampa Bay is a full-service, all-suite, waterfront property. All of our oversized suites consist of a bedroom area with separate living room with sofa sleeper - all with spectacular views! As the perfect location for leisure and business travelers, we offer an outdoor heated pool overlooking Old Tampa Bay, On-Site Health Club, Galerie Restaurant & Lounge serving breakfast, lunch, and dinner and close to shopping, dining, and area attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Priceline, Travelocity, Orbitz, HotelsforEveryone, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your DoubleTree Suites by Hilton Tampa Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Tampa Bay Hotel Tampa
Doubletree Hotel Tampa Bay
Doubletree Tampa
Doubletree Guest Suite Tampa Bay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing