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“Dirty rooms horrible service”

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DoubleTree Suites by Hilton Tampa Bay
Ranked #23 of 163 Hotels in Tampa
Certificate of Excellence
Miami Springs, Florida
Level 5 Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Dirty rooms horrible service”
Reviewed September 5, 2012 via mobile

I stay in a lot of hotels so I have a lot of comparables. This hotel is sad. It is in a nice location in Tampa with decent views but most of the guest rooms views are blocked so that effect is ruined. The hotel needs a facelift. The walls are stained and dingy, the carpet are worn thin and stained. The rooms are poorly played out and seriously outdated. No outlets anywhere. Room service is rude and lazy. Was made to feel ridiculous for ordering a pot of coffee, they were so rude I ended up complaining to the manager(to no avail). Hilton hotels has been rapidly declining the past few years and I think its about time I leave them altogether.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hairydawg78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, September 8, 2012
Thank you for your feedback. While we are never happy to get negative feedback, we realize that it is the only way we can judge our performance. I apologize for the inconveniences you experienced during your stay. I have addressed our Housekeeping and Room Service departments about the issues you shared. We will also begin our full renovation within the next several months. We hope you will give us another try next time you are in Tampa. We take great pride in the service we offer our guests and would love the chance to show you what a great hotel we are.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
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Dakar, Senegal
Level 6 Contributor
162 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 1, 2012

This was a very nice hotel with great views and extra spacious rooms. Enjoyed a very relaxing nights sleep here. The staff was helpful with the local area and we had an easy time finding our way around. We were not familiar with area and I would say we spent a lot of time "traveling" across the bridge and driving to the beach area, so I would probably stay closer to the beaches next time. This hotel was not far from the airport and close to the historic area of old tampa bay which was nice for the evenings.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dawn2281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Level 6 Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 1, 2012

The hotel's location is only what I can say about this hotel.. Beautiful view of the tampa bay..
Close to main business and shopping areas in downtown Tampa..
Main attractions are within 15 to 20 minutes by car..
The food in the restaurant is OK, we prefered to go out and eat out, there is a nice restaurant on the water near by, just across the main road..IHOP is also close, on Spruce Street, about 5 minutes by car..
The room had no view and was depressing near some business building, it is good for sleeping and watching TV..
This we were staying 10 days, tried to move to another hotel but there was no availability for the duration of our stay. So, we were stock and stayed there.

Room Tip: A room with a view of the Bay.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SetiTheFirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, September 4, 2012
Thank you for your feedback, we appreciate all our guests’ comments. I apologize for the experience you had. Unfortunately not all of our rooms have the spectacular view we would like them to have. Most of our rooms do have great views of the bay, pool, and surrounding area. If you find yourself in the Tampa area again, I would love to have you stay with us again and provide you with one of our rooms with a spectacular view. You can contact me directly anytime at 813-888-8800.
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San Juan, Puerto Rico
Level 6 Contributor
206 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed September 1, 2012

Nice suite rooms, free parking and wifi, hassle free check in, help with bags in the parking, great service, good rate and conveniently located near airport. The property is very well kept despite the fact that it is at least 80's vintage.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jabnolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, September 4, 2012
Thank you so much for your kind reviewl! We appreciate our guests’ feedback. We are glad to hear that you enjoyed our hotel. We do take great pride in the product we provide to our guests and in turn are proud of our service scores. We hope to see you again the next time you are in Tampa.
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Newton, Massachusetts
Level 5 Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 30, 2012

This hotel is nothing fancy, but it is clean, well situated, and reasonably priced. They have a free shuttle to and from the airport. At night they leave out warm chocolate chip cookies. Ask for a view of the water and a high floor.

Room Tip: Ask for a view of the water and a high floor.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, September 4, 2012
Thank you so much for your positive reviewl! We appreciate our guests’ feedback. We are glad to hear that you enjoy our location while on business. We look forward to seeing you again in the future and the warm cookies will be waiting for you.
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Waldwick, NJ
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 25, 2012

We have stayed at the Double tree several times over the past couple of years, and it does not disappoint. The staff is excellent and restuarant is great, the pool is wonderful. The only draw back is the room's could use some updating, The AC in my room was not working good but they offered to change my room for me, they did inform me they were updating the ac so that would be good for next time. But I will be back again soon, and the cookies upon check in is great !

Room Tip: the bay view is magnificent, we saw the dolphins out in the bay. sooo cool.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RGLA112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, September 4, 2012
Thank you so much for your wonderful reviewl! We appreciate all our guests’ feedback. We were glad to hear that you continue to enjoy our location. I am happy to report that all of our A/C units have been replaced. You may also have heard we will be undergoing multi-million dollar renovation. We look forward to seeing you again in the future and hearing what you think about the changes we make.
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Okeechobee, Florida
Level 6 Contributor
172 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed August 21, 2012

I've stayed at this hotel a number of times while on business in the Tampa area. I like the location, the views of the bay from the rooms are tremendous. I also like to run on the trail along side the causeway out into the bay. There's a couple popular restaurants in the area within walking distance or a short drive. On the negative side, the hotel is showing its age a bit, but really no more than any other hotel in the airport / westshore area. The restaurant onsite is mediocre at best - it wouldn't be my first choice on next visit. Overall, I'd recommend this hotel and would consider staying here again when proximity to the airport and ease of access to other areas is important.

Room Tip: Hilton Honors members get good view rooms
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JVBV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
8137398812, General Manager at DoubleTree Suites by Hilton Tampa Bay, responded to this review, August 24, 2012
Thank you so much for your honest comments about our hotel! We appreciate all our guests’ feedback. We were glad to hear that you continue to enjoy our location. I am happy to report that we will be undergoing a renovation at the end of the year. We hope to see you again in the future and look forward to hearing what you think about the changes we make.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Tampa Bay

Property: DoubleTree Suites by Hilton Tampa Bay
Address: 3050 N Rocky Point Dr W, Tampa, FL 33607-5801
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Romantic Hotel in Tampa
#30 Business Hotel in Tampa
#37 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Tampa Bay 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Doubletree Guest Suites Tampa Bay is a full-service, all-suite, waterfront property. All of our oversized suites consist of a bedroom area with separate living room with sofa sleeper - all with spectacular views! As the perfect location for leisure and business travelers, we offer an outdoor heated pool overlooking Old Tampa Bay, On-Site Health Club, Galerie Restaurant & Lounge serving breakfast, lunch, and dinner and close to shopping, dining, and area attractions. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Tampa Bay Hotel Tampa
Doubletree Hotel Tampa Bay
Doubletree Tampa
Doubletree Guest Suite Tampa Bay

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