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“Good hotel, but horrible staff” 3 of 5 stars
Review of Comfort Suites at Fairgrounds - Casino

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Comfort Suites at Fairgrounds - Casino
Ranked #3 of 162 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good hotel, but horrible staff”
3 of 5 stars Reviewed April 18, 2013

The hotel is close to Hard Rock Hotel & Casino and is close to different Interstates.

That the pros, the cons are those when you get in touch with the staff.

Check-In was very cold, I could have listened to a tape either.

We've been staying 4 nights and our room wasn't cleaned once.
Even though I demanded a linen change they weren't replaced.

I went to the desk and I was told to write down my room and the
problems with the housekeeping, right now no one would be there to help me.
After I wrote down the problems, I was sure it wasn't worth the paper and the time it took.

Room wasn't cleaned an linens weren't changed until we departed.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Seb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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948 reviews from our community

Traveler rating
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    38
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
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English first
Ortonville, Michigan
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 8, 2013

We booked this hotel at the last minute for 4 nights during Spring Break 2013, as my father-in-law had unexpectedly become very ill and was hospitalized in Florida. This is a great value in the Tampa area for the money! Staff were very friendly and helpful in suggesting and finding restaurants in the Tampa area. Location very good for getting to expressways, and though a little off the beaten path of all the other hotels, this actually had its advantages. Hotel was quiet at night, and restaurants were not as busy as you would expect during this time. Breakfast was above average and included with room. Beds were comfortable, but seemed a little small for queens. Nice pool area, but small and no hot tub. Water temp was a little cold for my liking. Nice bathroom and good shower with good water pressure, however a negative was that there was only one switch that controlled both the bathroom light and fan, making it noisy to leave the light on at night to see to get around the room .

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BBallMomMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 5, 2013

We really enjoyed our stay there for spring break. Breakfast was good every morning, staff was very nice and welcoming, rooms were very clean. Thanks for the directions to the nearby restaurants, it was very helpful. I would stay here again.

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank hotfudge411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pauline, South Carolina, United States
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 5, 2013

Got the package deal online for Busch Gardens tickets and buy 2 nights get 1 free at Comfort Suites. The hotel looked nice online and having never been to Tampa, we took a gamble and signed up. We asked for a handicap room and another room to sleep 4. Hector did a great job of helping us get into rooms close to each other. The rooms were great! Clean and big with nice bathrooms and the king-size beds are very comfortable. When we found that the sofa bed was unsuitable for humans, Hector got us moved into a room with 2 queen beds and the kids slept great after that. The breakfast is very good with a nice variety of choices and plenty to eat. Great service, friendly staff, clean and comfortable rooms, good food and free shuttle service to Busch Gardens - a great place to stay. Next time we go to Tampa, we know where we'll be staying!

Room Tip: Do NOT plan on using the sofa bed (hide-a-bed) for anyone - the mattress was uncomfortable for our 7...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesTampa, Front Office Manager at Comfort Suites at Fairgrounds - Casino, responded to this review, May 6, 2013
Thanks ‘Jeff R’ for your wonderful review of your recent stay with us. We are happy to hear that you took advantage of the Busch Gardens vacation package at our hotel and that you had a great experience.
It’s great to know our staff is providing great customer service and addressing any issues that may occur during your stay, for instance, an uncomfortable sofa bed. So you can count on us for, as you said, “Great service, friendly staff, clean and comfortable rooms, good food and free shuttle service to Busch Gardens!”
We appreciate your feedback and we hope to see you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Coast, Florida
1 review
5 of 5 stars Reviewed April 3, 2013

What a great hotel!! Conveniently located to the Casino. Property was extremely clean with all of the nice amenities to enjoy while away from home. Booking, checking-in, and checking-out, were
all so convenient. The breakfast included with the stay was top notch. Everything was fresh and several hot choices were available in addition to cereal, fruits, pastries, etc. Would recommend this hotel to anyone. Will now consider this my "home" hotel when in the Tampa area.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MarilynH649
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesTampa, Front Office Manager at Comfort Suites at Fairgrounds - Casino, responded to this review, May 6, 2013
Thank you ‘MarilynH649’ for sharing your thoughts on your recent stay with us. We are very happy to hear that you consider us your “home” when in the Tampa area. We strive to provide guest with the possible service out there and your review tells us that we are doing just that! From a clean room to the free hot breakfast, you can count on us to deliver. We appreciate your kind words and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blufton
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 2, 2013

We had a great experience at this hotel. From the moment we came in Jahara smiled and welcomed us. She was very helpful and even looked up a restaurant and printed directions for us. Our room was comfortable and the free breakfast wasn't bad. We also loved the heated pool!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bshelly73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesTampa, Front Office Manager at Comfort Suites at Fairgrounds - Casino, responded to this review, April 24, 2013
Thank you ‘bshelly73’ for this wonderful review of your recent stay with us. We are very pleased to read that you had a great experience at our hotel. We have shared your compliments with Jahaira and she is happy to hear that she was able to help you during your stay. It’s great to know that our employees are welcoming our guest and assisting them with any questions they may have. That’s why we’re here, to make sure you have a great stay!
We appreciate your feedback and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonita Springs, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 24, 2013

Nice hotel! Quiet, clean conveniently located. Close to the Hard Rock hotel/casino and a short jaunt to Plant city for the Strawberry Festival. A nice breakfast. included in the cost of the room. Good service at the front desk. I'd recommend this hotel as a great place to stay!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank azbobo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesTampa, Front Office Manager at Comfort Suites at Fairgrounds - Casino, responded to this review, April 24, 2013
Thank you ‘azbobo8’ for your kind words. We love to read great reviews like this.
We are conveniently located in Tampa. Close to the Hard Rock Casino and only a 10 minute drive to the Strawberry Festival in Plant City. We’re an All-Suites hotel and offer a complementary Hot Deluxe Breakfast with your stay!
We appreciate you taking the time to write this review and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites at Fairgrounds - Casino

Property: Comfort Suites at Fairgrounds - Casino
Address: 4506 Oak Fair Boulevard, Tampa, FL 33610
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Tampa
#6 Family Hotel in Tampa
#7 Best Value Hotel in Tampa
#9 Green Hotel in Tampa
#27 Business Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites at Fairgrounds - Casino 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Comfort Suites At Fairgrounds Hotel Tampa

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