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Homewood Suites Tampa Airport - Westshore
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834 - 839 of 1,089 reviews
Reviewed October 10, 2013

I have been here twice for a total of 8 nights at this hotel. Both stays were great- staff was friendly and helpful, and it's really awesome that there is a complimentary dinner, wine, and beer Mon-Thurs evenings. Food is average (there have been a few meals that I really liked and you can usually count on having a salad bar), but since it's complimentary I really can't complain.

Some minor things- my remote stopped working at one point, and they had run out of batteries at the front desk. Ultimately, I accompanied one of the staff to a room that was undergoing renovations and switched remotes. My chair on my second stay did not roll very well, but was a minor inconvenience.

I liked the layout of the room on my first stay more than my second stay. On my first stay, I had a King bed- the living room and the bedroom were separated and there were two tvs. There wasn't as much room to move around, but I was able to relax in either rooms. On my second stay, the two rooms were combined instead with a single tv- the bed and the sofa were on two opposite sides, which I personally didn't like. If I decided to use the sofa area, I'd have to move the TV, and again if I wanted to watch TV from my bed.

One complaint was that on my first stay, I could smell smoking in the bedroom/bathroom (I was on the 5th floor- smoking rooms are on the 3rd) even though I was in a nonsmoking room. I was told this was due to their air/venting system. After turning on the fan in the bathroom, the smell cleared away but it was not something I liked. I did not have this problem on my second stay.

I had a hard time getting the temperature just right with the AC on both stays, but I believe they were working on maintenance with all air conditioning units at the end of September/early October. On my second stay, I also had a hard time staying connected to the hotel's wifi, but I am not sure whether to blame to iOS 7 update or the different room because I don't remember having a problem on my first stay. I did not have any wifi connectivity problems on my laptop.

I loved having free coffee/tea 24/7, but I was a little bit disappointed because their hot water was not that hot (just warm). If you drink tea like I do, I'd recommend heating up tap water in the microwave (the coffeemaker will just give you coffee-flavored water).

Overall, the complaints I've had can definitely be overlooked because there are ways to work around them. I definitely recommend staying here if the above listed don't bother you. It's also really close to the airport so if you have an early flight, it's definitely the optimal place to stay!

  • Stayed: September 2013, traveled on business
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Thank etldee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this reviewResponded October 15, 2013

Dear elleodee,

I always like to hear from my guest and I appreciate you taking the time!

Thanks!

Patsy Pagan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

this is the best hotel staff I have ever met. I stayed for multiple months and they took care of my family and I as if we were life long friends. They even made special dessert for my 5 year olds birthday. Amazing. Stay with them and you will enjoy your time in Tampa

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Walter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this reviewResponded October 15, 2013

Dear Walter,

WOW my team made your 5 year old a special dessert! Yes empowerment is a good thing.

Thanks!

Patsy Pagan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

The hotel was well maintained and staff were pleasant, but I was disappointed that my room was not cleaned either of the 2 days I was there. I could understand missing one day, but 2 days in a row was pretty disappointing. I complained to the manager, Patsy, who seemed helpful, but as soon as I checked out, she was no longer interested in following up with me. I did follow up with Hilton Customer Service and they were very responsive. I stay at a lot of Hilton properties each year so I have come to expect a certain level of service. Would have given this property 4 stars, but because of the cleaning issue, I can't give them more than a 3.

  • Stayed: September 2013, traveled on business
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Thank DRSJW7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this reviewResponded October 15, 2013

Dear DRSJW7,

I just sent you a personal message. So sorry I did not get back to you? I do not recall what happen.

Patsy Pagan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

My family recently stayed for 19 days at the Homewood Suites in Avion Park after moving to Tampa. It is a great location - close to the airport, downtown and the beaches. Homewood is an excellent value with the free airport shuttle, free breakfast and free WIFI. The staff is professional and helpful. Of all the staff, Matthew Gendreau made a big impression on my family. Very professional and helpful, above and beyond the normal expectations. He is an outstanding example of what makes Hilton branded hotels my first choice when traveling. I often stay at Homewood suites when I travel for work and it is because of all the conveniences they offer at such a competitive rate. Highly recommend this hotel-especially for extended stays.

  • Stayed: August 2013, traveled on business
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Thank Deborah2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendall W, Front Office Manager at Homewood Suites Tampa Airport - Westshore, responded to this reviewResponded October 8, 2013

Thank you for sharing your hotel experience and recognizing Matthew. He is a great asset to the Front Desk department. I'm know he will be delighted to hear your comments and will be sure to share them with the team. Thank you again and hope to see you again.

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Reviewed October 4, 2013

The whole experience was great, the room was clean and love the over head fan. The bed was very comfortable and there was no noise. The breakfast was good and there was always plenty of coffee. Love the fact that it feels like an apartment

  • Stayed: September 2013, traveled solo
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Martha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patsy P, General Manager at Homewood Suites Tampa Airport - Westshore, responded to this reviewResponded October 15, 2013

Dear Martha,

Great to hear you felt at home! See you soon!

Patsy Pagan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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