I booked this hotel at Hiltonfamily.com. They were the least expensive for what turned out to be a very busy weekend. The hotel was completely booked when we arrived. That's where the problems began. Neither the guest checking in before me nor myself were able to get the room we booked. I had booked a full suite with a king bed, non-smoking. What we ended up with was a minisuite with a king bed, smoking. Neither of us has ever smoked. Hollie, the desk clerk could not move us to another hotel, as they were full as well. She did let me go check the room first to see if the smoke odor was too strong. It was slight. As it was 8:45pm, we took the room. The room was fine, except the slight smoke smell. We slept fine. The bed was comfortable and the room has all the expected items. The oversized shower was wonderful. The complimentary breakfast was very good. The hot food was the right temperature and was plentiful. The reason I gave this hotel an average rating, instead of a poor, is the response I got from the general manager. She did everything she could to make things right. I will be getting bonus points, a discounted rate for this night and a discounted rate for next year. She was kind, caring, and concerned. Because of this, I will book this hotel next year and will review it again.
- Official Description (provided by the hotel):
- Complete with upscale furnishings, outstanding service and complimentary amenities, the Homewood Suites by Hilton Tampa Airport - Westshore Florida hotel offers 144 beautifully appointed hotel suites and welcomes extended stay business and leisure travelers to thoroughly enjoy its central location conveniently situated in the heart of the sophisticated Westshore Business District.Our Homewood Suites by Hilton® Tampa hotel is only minutes from Tampa International Airport and provides exciting recreational options, tourist attractions, shopping, dining and unique entertainment venues. Additionally, guests of our hotel in Tampal, FL hotel can enjoy our complimentary Suite Start™ hot breakfast daily and a Welcome Home® reception Monday through Thursday evenings, featuring assorted beverages, beer and wine (local laws apply). At the Homewood Suites hotel in Tampa, Florida we're committed to the comfort of our guests. Our spacious rooms and central location have been designed with all our guests needs in mind. So make yourself at home and enjoy our great hotel amenities and our world class Homewood Suites by Hilton hospitality. ... more less
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- Also Known As:
- Homewood Suites Tampa Airport-Westshore Hotel Tampa