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Tampa
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Traveler rating
697
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All reviews the crowne plaza cabana suite front desk westshore mall close to the airport business trip breakfast buffet within miles mile radius hotel shuttle shuttle service great customer service fitness center upon check free shuttle colleen housekeeping
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Reviewed January 21, 2020

I had a great stay at the Hotel Alba Tampa. Cool decor, great food, and amazing service! Had an issue with my TV remote and an engineer was there in 3 minutes with a new one! The rooms are very nice, and super quiet. The beds and pillows were my absolute favorite. I stay in a lot of hotels and these were by far the best sleep experience I’ve had. I wish I had checked the brand of the pillows! I loved the modern, yet warm and welcoming feel of the hotel. It’s definitely worth checking out!

Date of stay: January 2020
Trip type: Traveled on business
Thank 326kristenr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Manager at Hotel Alba Tampa, Tapestry Collection by Hilton, responded to this reviewResponded January 21, 2020

Thank you for the generous review of the Hotel Alba Tampa, Tapestry Collection by Hilton. We are thrilled to know you were impressed with our hospitality and that the comforts of your room provided you with relaxation and a peaceful night's sleep. It is also lovely to know that you were pleased with the beautiful decor of our property and the delicious food we offer. We enjoyed having you as our guest and hope that we are the first hotel that you think of on your future visits to our area.

Edwin Cassana
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

If you're looking for a staycation and The Alba Tapestry Collection Hotel is a good place to unwind and exhale. Rooms or Bungalows to choose from, relaxing pool area, fitness room to get your workout on and delicious food.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tapestry Collection by Hilton
Thank 2012pgordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Manager at Hotel Alba Tampa, Tapestry Collection by Hilton, responded to this reviewResponded January 20, 2020

We are so pleased to read that our Hotel Alba Tampa, Tapestry Collection by Hilton offered you the perfect getaway. We pride ourselves in providing all the essentials to relax in tropical surroundings while you enjoy everything the city has to offer. We are thrilled we exceeded your expectations and that you loved our wonderful accommodations. Also, our guests tell us we have the best pool on the Westshore, and we are thrilled you got to enjoy it. Thank you for recommending us to future travelers, and we look forward to seeing you again for another outstanding experience.

Edwin Cassana
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

Most horrible service from hilton group of hotel that I have ever seen. Real noisy at night. Very rude and non cooperative staff. Kept asking for room change but didnt get any. They got in without person when I had do not disturb sign on. When i asked lady at reception to send me scissors, asked me to come to reception and get it myself from them saying she doesnt have anyone

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tapestry Collection by Hilton
Thank sarahsalikhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Director of Rooms at Hotel Alba Tampa, Tapestry Collection by Hilton, responded to this reviewResponded January 14, 2020

Dear Sarahsalikhan,

Thank you for being our guest and for taking the time to provide feedback regarding the customer service you experienced. We clearly fell short of our usual standards, which are extremely high. Your comments have been shared with the appropriate managers and staff members. Should you stay with us again, and we hope that you do, we will work hard to regain your trust.

Edwin Cassana
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020

They were all very much accommodating and oh so friendly. From Ashley and Oliver at the front desk to the Van driver Bruce to the fantastic waitress in their awesome restaurant named Yania, they went above and beyond to help make sure our rooms were correct as well as other amenities we needed! We especially loved the fireplaces, the ambiance and the staff. The rooms were updated, comfortable and very clean. Thank you Alba and staff for a wonderful and fun filled stay!! We highly recommend this hotel to anyone who needs a amazing place in Tampa!

Date of stay: December 2019
Thank mikemI9636VK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, Manager at Hotel Alba Tampa, Tapestry Collection by Hilton, responded to this reviewResponded January 10, 2020

We appreciate your recommendation and five-star review of Hotel Alba Tampa, Tapestry Collection by Hilton. We were absolutely delighted to read our staff made you feel welcome and took excellent care of you. Comments such as yours make our day, and we will certainly share your compliments with Ashley, Oliver, Bruce, Yania, and all our associates. We are also happy you enjoyed our ambiance and that you also found our accommodations to be perfect for you. We thank you for your business and look forward to having you back for another visit!

Edwin Cassana
Director of Rooms

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Reviewed January 9, 2020

This hotel was redesigned and updated in 2019, and it looks great! The hotel conveniently offers a shuttle service to take you anywhere within a 2 mile radius 24 hours a day. This was a great perk, but both drivers were not the greatest - one was extremely rude, the other drove radically and even got lost at one point. This hotel is modern, designed immaculately, extremely clean, and has great outdoor spaces. The downside, and why I believe this only deserves an average rating: It seems like they rushed through the renovations and missed out on quality work.

Room issues: The air conditioner in my room was SO loud. It made an obnoxious grinding noise every few seconds while running. The walls are thin - you will hear everything from both sides of your room and above you. The TVs are programmed to automatically go off after a certain amount of time, and this can't be turned off (not favorable for TV sleepers).

Bathroom concerns: The bathroom fan comes on with the light, and there is no way to turn it off. This would be fine if it wasn't so loud. It is very disturbing to any other guest in your room. There are drainage issues in the showers (happened in my room, and others that were in my group). At one point, the towel hook even fell off the wall.

Can't say I am sold on returning to stay here, but if you're in it for the looks and won't be bothered by some areas that lack quality, you will enjoy your stay!

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank 434lport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Hotel Alba Tampa, Tapestry Collection by Hilton, responded to this reviewResponded January 10, 2020

We appreciate the time you took to review your stay with us and are glad to know you enjoyed your stay overall. Feedback like yours regarding the guest room and bathroom helps us isolate where we may have shortcomings in order to improve our overall guest experience. We hope the issues mentioned did not detract from an otherwise enjoyable stay and you will consider a return visit. We would love to have another opportunity to provide you with the outstanding visit that you should always expect from us.

Edwin Cassana
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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