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“Very nice hotel” 5 of 5 bubbles
Review of Crowne Plaza Tampa Westshore

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Crowne Plaza Tampa Westshore
Ranked #23 of 163 Hotels in Tampa
Atlanta, Georgia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very nice hotel”
5 of 5 bubbles Reviewed April 10, 2012

My family, me, my wife and 2 kids ages 7 and 10 stayed here for one night in March 2012. We fouind the room very clean, beautiful large shower with glass doors and tiled walls. Beds were very comfortable. Nice swimming pool. All in all, very nice place to stay for the price. Only thing I wished the room had was a mini refrigerator.

  • Stayed March 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Coldguinness4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review, April 19, 2012
Dear Guest,

Thank you for your detailed review of your recent stay. While your stay was brief, I am happy to hear our accommodations and staff exceeded your expectations. We hope to see you on future travels.

Best Regards,

Melissa Golub
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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807 reviews from our community

Traveler rating
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136
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303
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
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English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 9, 2012

We enjoyed out stay at Crowne Plaza. The rooms were clean and comfortable. Our room faced the bay and the street noise in the morning could be heard on the 8th floor where we were. The pool area was nice and well kept, clean. My only disappointment would be the breakfast served downstairs was >$50 for a family of 4 and the food was semi-cold. We only made that mistake once.

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TKfromKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review, April 19, 2012
Dear Guest,

Thank you for taking the time to review your stay with us. I sincerely apologize for the quality of food you received at breakfast. I am confident this was an isolated incident but appreciate your feedback.

I'm am pleased that overall you enjoyed your stay at our property. Your feedback helps us to improve upon our services. We do hope you will come back to stay with us in the future and give us a chance to redeem ourselves.


Best Regards,

Melissa Golub
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nebraska
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed April 5, 2012

Last night, after a very long day of travel, my family and I were really looking forward to staying at this hotel. This was to be the start of a once-in-a lifetime trip for us. As it turned out, our connecting flight out of Chicago was delayed. So my husband called Crowne Plaza around 8 PM to tell them that we would arrive in Tampa at 1:30 AM instead of 12:30 AM. The front desk attendant assured him that our room (which had been reserved months ago) would be ready, and to call for a hotel shuttle when we landed in Tampa. Upon arrival at 1:30 AM, my husband called to request a shuttle and was told that we would be taken somewhere else, because the hotel was "sold out". They had given our reserved room to someone else! When I made the reservation several months ago, I had asked whether our flight arrival time of 12:30 AM would be a problem in any way, and had been reassured that we wouldn't be considered a "no show" until 6 AM.
The real stunner was that all we were given in compensation was a hollow-sounding "sorry". Instead of upgrading us, they downgraded us to an out-of-the-way older hotel with lukewarm ratings and torn carpeting. Our room only had one bed, so our teen daughters shared a small sleeper sofa. The hotel workers could only find one pillow for my daughters, so I had to give up mine. After calling for sheets and towels, making up the sofa bed, and never even getting the towels, we finally got to sleep at 3 AM.
I really don't like to leave negative reviews, but I just wanted to caution anyone arriving after midnight to really be careful with your reservations here, so that you don't end up in the same predicament that we did.
The one positive: Great shuttle drivers-- very nice, helpful and courteous.

Stayed April 2012, traveled with family
Helpful?
1 Thank danacath-NE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review, April 19, 2012
Dear Valued Guest,

I wish to express my most sincere apologies for having to relocate you and your family. On the day of your arrival we had some unexpected stayovers which didn't allow enough rooms for our guests arriving that day.

We hoped that the accomodations we were able to provide you would have been equivalent to the service and product our property offers.

I would love to speak with your directly to make up for the poor service you received at another location. Please don't hesitate to contact me at your convenience. Our hotel phone number is 813.289.1950.


Best Regards,

Melissa Golub
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Beach, Florida
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed April 2, 2012

We used Triple A and our room was $104/night (which I consider a good deal for the room). This was our second time to stay at this hotel for a soccer tournament. We were very pleased on both stays. There were three of us (self, spouse, 18 year old). Our room had two queen beds that were very comfortable. Robes were provided-very nice! The room was very clean and not too crowded considering there were three of us with soccer gear, etc. On our first stay we were in a suite downstairs (very nice and spacious). On our second stay we were on the top floor overlooking the bay. (Again very nice!)
The breakfast provided with the room is cooked and very good! The restaurant and bar downstairs are also very good and so nice to have right there. Wifi is provided with the room. The onsite workout room leaves a little to be desired (as the equipment is not very good, etc.) as do many hotel gyms. The hotel has fairly spacious grounds and a nice pool area-plenty of places to get out of your room for a while. There is a mall that is easy to walk to from the hotel for things to do while waiting around. It is also in a nice location as far as getting to attractions, and about 15 minutes to USF. Can't say anything bad, really. I highly recommend the hotel.

Room Tip: The first floor rooms are spacious suites, if they have any available. If you are higher up, ask fo...
See more room tips
  • Stayed February 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Love2Trek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review, April 6, 2012
Dear Guest,

Thank you for writing a review of your recent repeat stay with us. It is always nice to hear feedback from more than one stay to show our consistent service provided to our guests.

Your details regarding room types in our hotel will assist other travelers to pick the room types to best accommodate their needs. I am pleased to hear that you enjoyed our exectutive level room as well as our spacious cabana suite.

Our new restauant and bar Mojito has been a great addition to our hotel and am pleased you were able to utilize it during this recent stay.

As far as the fitness center goes, we will take the necessary measures to improve the quality of equipment and space.

Thank you again for your feeback and we look forward to seeing you on future travels.


Melissa Golub
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lymington, United Kingdom
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed March 29, 2012

2 nights here to take a quick look at Tampa. Generally the hotel was nice and the pool area was good, with sun nearly all day. We loved the Mojito bar and restaurant. Staff at reception were all very helpful. Plenty of complimentary parking.

I think I was upgraded as we ended up in a suite. However, the Cabana suites are not in the main hotel and the block reminds me of an old fashioned motel. Very dark rooms (flooring, sofas, furniture - all dark), the bedroom only has a small 10 inch high window located near the ceiling, i.e. you cannot see out of it. The front window by the lounge area looks onto the walk way so for privacy you need at the blinds closed. The a/c unit was very very loud and for such a large suite why is it located just 24 inches from the bed head? We had to turn it off at night as it was impossible to sleep and then realised it still has a low hum even when switched off! However, the suites are very spacious and the shower was excellent.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LondonerOutAndAbout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review, April 6, 2012
Dear Guest,

Thank you for providing feedback regarding your recent stay with us. I sincerely apologize the A/C unit disturbed your sleep as it is located next to the bed. Our cabana suites do offer guests additional space with direct pool access.

Our hotel offers several different room types and upgrades with different advantages. I may suggest to you in the future, an executive level room that offers complete privacy with plenty of space and natural light as well as great views of the bay and city.

I am happy to hear that you were able to try our new restaurant and bar, Mojito as well experience one of our banqueted receptions.

Once again thank you for your kind words and contructive criticism. All feeback helps us to improve upon our services.


Melissa Golub
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 27, 2012

This a renovated property, and it has a very art deco feeling. It is close to airport and within 15 mins of downtown and st pete. Restaurant is overpriced, but that is par for the course in these style of properties. Try to get the bay view, otherwise you will only see the parking lot.

Room Tip: Get a view of the bay
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  • Stayed February 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bigvin72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review, April 6, 2012
Dear Guest,

Thank you for reviewing your recent stay with us. We greatly appreciate your feedback and hope to see you on future travels.


Melissa Golub
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed March 27, 2012

Stayed here in March and enjoyed a spacious room, clean linens and kind service. The A/C unit was very loud in the room, which did interrupt my sleep, but the bed was incredibly comfortrable and that made up for it for the most part. The shower was huge and clean. Indulged in room service and the breakfast was quite good: fluffy pancakes and good quality coffee. Can't say enough about a good pot of coffee in the morning. Overall a nice hotel.

  • Stayed March 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank webgrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPTW5303, Director of Rooms at Crowne Plaza Tampa Westshore, responded to this review, April 6, 2012
Dear Guest,

Thank you for taking the time to write a detailed review of your stay with us. I sincerly apologize the A/C unit in your room disturbed your sleep, but am pleased our Sleep Advantage program provided comfort. Our Mezzo breakfast menu has many items to choose from and am pleased you enjoyed your pancakes and coffee which are both great starters for the day.

We hope to see you on future travels.


Melissa Golub
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Tampa Westshore

Property: Crowne Plaza Tampa Westshore
Address: 5303 W Kennedy Blvd, Tampa, FL 33609-2414
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Tampa
#38 Romantic Hotel in Tampa
#39 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Tampa Westshore 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Welcome to Tampa's newest premier hotel. The new Crowne Plaza Hotel Tampa Westshore offers a uniqueness all its own that can perhaps be best described as modern and fresh but elegantly posh. The Crowne Plaza Hotel Tampa Westshore offers its guest complimentary shuttle service to and from Tampa Airport. The Crowne Plaza Hotel Tampa Westshore is located less than 2 miles from Tampa International Airport (TPA) and in the heart of the thriving Westshore business district. Our hotel is only a short walk from the Westshore Plaza Mall, offering the finest in shopping, dining and entertainment. Additionally, we are just minutes from the University of Tampa, Tampa General and the University of South Florida. While visiting the Crowne Plaza Hotel Tampa Westshore, you will find that our location is convenient to many attractions such as Busch Gardens, Adventure Island, Raymond James Stadium, George M Steinbrenner Field, Tropicana Field, Florida Aquarium, St. Pete Times Forum and the Port of Tampa located at Channelside.Local businesses include Bank of America, Humana, MacDill Air Force Base, Verizon, Wachovia, General Electric, Met Life and Cisco Systems. ... more   less 
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Also Known As:
Crowne Plaza Tampa Westshore Hotel Tampa

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