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“First Rate”

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Hilton Garden Inn Tampa Airport Westshore
Ranked #5 of 163 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
Buford, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“First Rate”
Reviewed April 28, 2014

Staff is excellent. They were engaging and friendly. The food in the bar was good and service was very warm. The location perfect and the shuttles service was very reliable. Rooms well laid out like most HGI hotels and more importantly was clean on comfortable.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Karl O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, May 2, 2014
Dear Karl O,
Clean and comfortable is what we strive for! Thanks so much for taking the time to share with other travelers. Please stop in again soon!

Silvana Greene
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
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English first
Buffalo, New York
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 27, 2014

The Hotel is very nice and very clean we stayed for an early morning flight it was perfect for that with easy access to the airport and a shuttle and when we went to our car a 3:30am the was a security office patrolling the parking garage which is good good to see. When we arrived to the hotel it was very busy i believe there was a rapper checking in with his group and the hotel was booked the lobby was busy throughout the night. Even thought the hotel was full we never heard a peep the hotel and rooms where spotless and i check. the room was very large and beds were great i liked the airport decor on the walls. The room had a fridge microwave and a coffee maker. My only problem with the room which is very minimal is w wish they had the real mugs and glasses like some of the other HGI locations Im not a fan of paper cups. All and All a great airport hotel with a good staff i will definitely come back.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank csman05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, May 2, 2014
Dear csman05,
So good to hear that we hit the mark during your recent visit! Our location is perfect for easy acess to TIA. I have to agree with your kudos to our housekeeping staff. They are amazing and ‘spotless’ is the perfect word to describe our rooms! We appreciate you noticing their efforts. Please give me a heads up the next time you are in town and we will make sure that your room is equipped with the mugs and glasses that you prefer.

Silvana Greene
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 24, 2014 via mobile

I was in Tampa on business and stayed at this fine hotel. Really nice facilities. Nice clean rooms and excellent staff. Every one was extra helpful. If I ever come back to Tampa I will definitely stay here and highly recommend it. Ask for Rosie, she is a sweetheart.

Stayed April 2014, traveled on business
Helpful?
1 Thank Letty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, May 2, 2014
Dear Letty H,
We appreciate your kind remarks. Rosie will be thrilled to know that she had a positive impact on your stay. I’m so glad that you enjoyed your time with us and hurry back!

Silvana Greene
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 23, 2014

We stayed at this hotel (2 children ages 4 & 6, and my husband and myself) after flying in to Tampa. We needed a convenient spot for one night until we could check into our destination the next day. First impression of the hotel, the location itself, while convenient, is nothing special, and the parking lot borders a shabby-looking grassy area. The outside of the building itself is a little rundown-looking, which is why they seem to have an illustration on their advertisement. But, for a one-night stay, this was not a big deal.

However, the inside of the hotel is very up-to-date and clean and well appointed with nice furnishings, especially the lobby, restaurant and bar area. The room itself, 2 queen, felt quite small. The bathroom also seemed pretty small. It was very clean, however, and again had nice, up-to-date furnishings.

We used the outdoor pool area twice. It was very clean, nice and well-heated, with lots of seating and towels, and a good hot tub.

The restaurant food the next morning at breakfast was pretty mediocre. We weren't told until too late about the full offerings of the breakfast (made-to-order omelets, pancakes, etc.) so I got instead cold scrambled eggs & overcooked bacon...nothing to brag about.

The place where this hotel really excels is the front desk staff. My husband was feeling ill and the woman at the front desk was very accommodating, letting us check out late at 2:30. This was hugely helpful. They also were very responsive whenever I had any kind of request, etc.

For the price, I expected a better overall experience, but it was convenient, and the front desk service was very good.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barbmcc89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, May 2, 2014
Dear barbmcc89,
I am happy to hear that you found your overall stay both convenient and enjoyable. I apologize for you experience in our Coast Restaurant as that is not the norm. We appreciate you taking the time to share your thoughts and I hope that we have an opportunity to better serve you in the future!

Silvana Greene
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
Reviewed April 23, 2014

I stayed here with my boyfriend the night before he had to go back to the airport. The room and bathroom was very clean, very comfy and large sleep number king bed, fridge, microwave, and Keurig coffee maker. The outdoor pool and hot tub were an added bonus. The best part was that it is literally right next to the airport, less than a five minute drive. I would and will definitely stay here again. Great for couples, family, and business workers.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Katie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvana G, Front Office Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, May 2, 2014
Dear krider21,
That is a great review and I am pleased that we were able to provide you with a stay that exceeded your expectations. We hope to see you again soon!

Silvana Greene
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penfield, New York
Level Contributor
234 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed April 22, 2014 via mobile

We have stayed at Hilton Garden Inns before, and were not disappointed with this one. Six of us flew into Tampa the evening before a cruise to the Western Caribbean. An easy to find free shuttle from the airport to the hotel, clean spacious rooms and a nice lounge to relax in after checking in and unpacking. The next morning there was a good breakfast buffet, the desk staff provided us with the name of an inexpensive shuttle to the cruise terminal and an easy check-out! Can't ask for anything better!

Stayed April 2014, traveled with friends
Helpful?
1 Thank AR R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, April 24, 2014
Dear Al, Hope you’re and your guest had a great cruise. We enjoy seeing all the cruise guest leaving and returning from the port. I am glad you had a positive experience and we certainly hope you make this a annual trip. Thanks again, for your comments and have a great summer.

Todd Kinney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2014

The front desk folks are awesome! They are fast, courteous, and accommodating. The food in the restaurant, however, is abominable. And this is so not typical of HGI. I stay at a lot of HGI properties and their restaurants are always good.

Sleep here, eat somewhere else.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, April 24, 2014
Michael,
Thank you for your feedback on your recent visit to our hotel. I am thrilled our Front Desk team took good care of you however I am disappointed to learn that you did not have a positive restaurant experience. This is not typical of our culinary team and we would certainly like to hear more details about your dining experience. Feel free to contact me at the hotel and I will be sure to share your feedback with our team. Again, thank you for sharing your feedback with us.

Todd Kinney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tampa Airport Westshore

Property: Hilton Garden Inn Tampa Airport Westshore
Address: 5312 Avion Park Dr, Tampa, FL 33607-1412
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Tampa
#4 Family Hotel in Tampa
#4 Business Hotel in Tampa
#11 Green Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Tampa Airport Westshore 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hilton Garden Inn Tampa Airport Westshore Hotel Tampa

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