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“usairways sales retirees function” 5 of 5 bubbles
Review of Hilton Garden Inn Tampa Airport Westshore

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Hilton Garden Inn Tampa Airport Westshore
Ranked #5 of 163 Hotels in Tampa
Certificate of Excellence
GreenLeadersBronze level
Winston Salem, NC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“usairways sales retirees function”
5 of 5 bubbles Reviewed January 22, 2013

on january 19, 2013, 15 usairways sales management retirees attended a surprise party for our former sales director at this hotel. it was one of the few functions that i have coordinated where the end result far exceeded expectations. everything that was promised was delivered. the food was of a high standard but, more importantly, the attention to detail of the dining room staff could not have been better and the bar area lent itself to ensuring that the event got off to a great start. the front desk staff was friendly and efficient, the rooms were large and clean, and the complimentary shuttle between hotel and airport ran on-time, even at 5:30am.
the total time that the attendees spent in travel management would no doubt approach 400 years and all of them enjoyed a great stay. i would recommend this hilton garden inn as a clean and comfortable hotel to stay at and as a great place to schedule a function at.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marilyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, January 23, 2013
Marilyn,
Thank you very much for the rave review. We are thrilled to hear that your banquet function, food and service exceeded your expectations. Our staff will enjoy reading your comments about your event. We are very proud or our Food & Beverage team, as they do a great job and take much pride in ensuring our guest have a wonderful experience. We certainly hope you can plan another event with us in the future. Should you need anything in the future, please do not hesitate to contact me directly.

Sincerely,

Todd Kinney
General Manager
Hilton Garden Inn Tampa Airport
(813)289-2700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,416 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Seale, Alabama
1 review
5 of 5 bubbles Reviewed January 22, 2013

We used this place for the first time for a cruise out of Tampa. The sail away package was awesome, it included free parking during the cruise, transportation to and from terminal and complementary breakfast (and an awesome breakfast). I would recommend this place to everyone.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vicki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, January 31, 2013
Dear Vicki,
On behalf of the entire HGI Tampa Airport team, thank you taking the time to post your favorable review about our hotel. I certainly hope you and your family enjoyed your cruise. We are very pleased to hear that our hotel, staff and breakfast exceeded your expectations. We look forward to delivering a great product to you again should you return to Tampa.

Sincerely,
Todd Kinney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
5 of 5 bubbles Reviewed January 17, 2013

We attended a business seminar over the weekend and the room and meeting facilities were excellent, especially compared to the last seminar we attended in downtown St Louis.
What made us realize how customer oriented the staff was, was when my wife had a medical emergency during our seminar and the staff jumped into action. They followed up with us all the way to the hospital and everyone welcomed us back when my wife returned the next day. Tremondous customer service. Our experience was the entire staff was extremely polite, courteous and well trained, even before our medical emergency. We highly recommend this hotel all around.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, January 18, 2013
Dear Edward C:

On behalf of our entire team, thank you for the wonderful comments about your experience here at Hilton Garden Inn Tampa Airport. First of all, after speaking with your wife, we were glad to hear she is doing fine. Our staff was very concerned about her, and they will be thrilled to know their compassion was much appreciated by you and your wife.

Thank you for taking the time to post your comments, and we certainly hope to see you again here in Sunny Florida!

Sincerely
Todd Kinney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acworth, Georgia, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed January 17, 2013

Rooms, lobby, restaurant and bar are very nice. Staff went out of there way answering my questions for spec diet requirements. Entire facility and room where very clean and comfortable. Parking is in a deck across the street. Access to Tampa airport is very close. Great access to food and shopping.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, January 18, 2013
Dear Michael M;

Thank you for choosing the Hilton Garden Inn Tampa Airport on your recent visit to Tampa. I would like to thank you for your specific comments about our staff and quality of our hotel. Postings such as yours, motivates our team to do the things they do best – Taking care of our guest! We like to think that our staff is what makes us unique, but as you mentioned in your review, our location in the Tampa Westshore market is very convenient for business or pleasure travel.

We look forward to seeing you here again, should your travels bring you back to Tampa. Again, thank you for the positive remarks.

Sincerely
Todd Kinney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, CT
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed January 12, 2013

Stayed for one night on business from Northeast. The hotel was a short 5 minutes drive from the airport with ample free parking. The rooms were very nice with some of the more comfortable (comfort adjustable) beds I've slept on at a hotel. The pool area is outside and was adequate for a refreshing dip after flying all day. The staff were all very pleasant and gave good restaurant recommendations. We went to a Spanish place called Columbia in the Yhabor neighborhood. We took a cab there and it cost us about $25.00. Not cheap. It didn't seem there was anything much to do in the immediate vicinity.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AWandering1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, January 15, 2013
Dear Johnrd216,
I would like to thank you for taking the time to comment on your visit to our hotel. I am glad you found our Garden Sleep System Beds, pool, and staff to your likings. The Columbia Restaurant that you selected in Ybor, is one of Tampa’s finest, and oldest. I will be sure to share your feedback with our team, and of course if your travels bring you back to Tampa, we certainly hope you select our hotel again. Thank you for choosing Hilton Hotels.

Sincerely,
Todd Kinney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlantic City, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed December 29, 2012

The staff should be more friendly a simple good morning while passing by will go long ways. The breakfast is nice and the pool. Unfortunately our room had a strange odor like meldew coming from the closet. The sheets had stains on it like rust or who knows something else. The bathroom was very clean no complaint there. Would no be back!

  • Stayed December 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Ollereen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, January 7, 2013
Dear Ollereen P,

Thank you for taking the time to provide your feedback regarding our hotel. I would like to apologize on behalf of the hotel and its team for your stay. I am certainly disappointed that your stay was not all that it could have been. Our staff friendliness and exceptional quality of our rooms is what makes our hotel a great place to stay, and I am sorry you did not experience just that.

It would be very beneficial to us, if we were able to get more specifics about your visit so we can address the concerns with our team. You can reach me directly at the hotel by calling (813)289-2700.


Once again, please do accept my apologies, and I look forward to hearing from you.

Sincerely,

Todd Kinney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
137 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

I was actually there because I was having a surgury around the corner. The staff was friendly, breakfast was great and room was comfortable for recovery. I would deff stay again! Can't be the value. We actually got the room for $74/night on priceline. Was very happy with the stay.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jasonf1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd K, General Manager at Hilton Garden Inn Tampa Airport Westshore, responded to this review, December 24, 2012
Dear Jasonf1975;
Thank you for your resent feedback aout your visit to our hotel. I hope your surguery went well. I am glad to hear that you enjoyed the room accomodations and breakfast. We look forward to seeing you in the future, should your travels bring ou back to Tampa. Happy Holidays!

Todd Kinney
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tampa Airport Westshore

Property: Hilton Garden Inn Tampa Airport Westshore
Address: 5312 Avion Park Dr, Tampa, FL 33607-1412
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Tampa
#4 Family Hotel in Tampa
#4 Business Hotel in Tampa
#11 Green Hotel in Tampa
#15 Best Value Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Tampa Airport Westshore 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hilton Garden Inn Tampa Airport Westshore Hotel Tampa

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