We had made a reservation thru one of their partner sites that contracts thru orbitz. This reservation was made Tuesday morning for a Wednesday night arrival. Wednesday morning my Grandmother died and we had to change our plans to travel to her funeral, After I spoke with the 3rd party booking agent they said they would talk to the hotel, our reservation stated that if we cancelled before 6pm day of arrival were subject to one nights stay but they would see what they could do. I called the hotel directly and spoke to a MOD who said " that is what you get when booking thru orbitz". I then spoke with the assistant hotel manager who said " I should be thankful... she did me a favor and did not charge me all three nights." I told her she couldnt because that was what the reservation stated - she did the bare minimum and she continued that I should be more thankful for her favor to me.I thanked her wished her the same compassion for her future family tragedies then she hung up on me. I hope that this reaches many people and the hotel management thinks about what it takes to have brand loyalty and not to mention a little compassion.
- Official Description (provided by the hotel):
- The Brand New Holiday Inn Express & Suites is adjacent to Busch Gardens / Adventure Island and is the closest hotel to the University of South Florida and University Community Health Hospital. Enjoy a comfortable stay at the new Holiday Inn in Tampa, a preferred hotel of Busch Gardens, located within walking distance of the hotel. Your family will love staying at our Florida Green Lodging designated hotel in Tampa. We're located just off I-275, directly across the street from Busch Gardens and just a mile away from USF and University Community Health Hospital. Located in the heart of Tampa, we are in close proximity to several other local attractions, including Lowry Park Zoo, Port of Tampa, Florida Aquarium, and the Museum of Science and Industry. Business travelers will appreciate the amenities and services provided at our hotel too! Our Green Lodging hotel is in close proximity to many area businesses, such as Syniverse, Verizon Information Technologies, USAA and the Anheuser-Busch and the Yuengling Breweries. In addition, we provide meeting space that can accommodate up to 60 people with free wireless Internet access. While staying at our tropically landscaped Tampa hotel, you can enjoy our premium amenities, including an outdoor swimming pool, a 24-hour fitness center, and complimentary, hot breakfast bar. Book your reservations now to take advantage of our great Tampa, FL hotel room deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express And Suites Tampa Usf-Busch Gardens
- Holiday Inn Express & Suites Tampa Usf-Busch Gardens Hotel Tampa
- Holiday Inn Express Tampa
- Holiday Inn Tampa