My 10 yr old daughter and I checked into this hotel at 8:30pm on Friday evening, June 7. We were only here for one night because I was dropping her off at Busch Gardens the following Sat. morning for a 5 night camp. We walked in a bit exhausted from traveling most of the day and stood at the front desk for 15 minutes waiting for someone to appear. There was a a sign on the front desk that said "Be back in less than 5 minutes". The lobby was chaotic and loud with people running in and outside from the pool. People attempting to buy snacks from the kiosk next to the check in desk ... but could not because there was no one AT the front desk. I waited about 10 minutes and then called the front desk ... thinking that an operator would answer. It rang at the front desk ... right where I was standing and there was no one to answer it. Finally ... a poor disheveled young lady ran (literally ran) to the front desk ... looking exhausted and apologizing profusely. She explained that she was THE ONLY STAFF IN THE BUILDING and that she had to take a cot, sheets, blankets, pillows, etc... to a room. (again ... leaving the front desk unmanned). I find this REALLY disconcerting. There was no maintenance on staff, no housekeeping, no management. Just a young girl who looked like she was about to pop a blood vessel in her head from stress. Again ... the place was PACKED (being across from Busch Gardens ... beginning of summer) My concern: What if there was an emergency, fire, overflowing toilet, burst pipe ... anything?!?!? What if I simply wanted an extra pillow .... some shampoo??? This girl would have to leave the front desk run all over the building and hope to make it back to the desk in time to answer phones, greet vacationers, check people out, answer questions, etc... I cannot believe that the management would allow this sort of irresponsibility to happen in this hotel. Thank goodness nothing happened and our stay was brief .... but I just wanted to let management know that this sort of understaffing breeds VERY poor customer service and shows a lack of care for their patrons. Shame on you Holiday Inn Express Busch Gardens, Tampa Fl.
- Official Description (provided by the hotel):
- The Brand New Holiday Inn Express & Suites is adjacent to Busch Gardens / Adventure Island and is the closest hotel to the University of South Florida and University Community Health Hospital. Enjoy a comfortable stay at the new Holiday Inn in Tampa, a preferred hotel of Busch Gardens, located within walking distance of the hotel. Your family will love staying at our Florida Green Lodging designated hotel in Tampa. We're located just off I-275, directly across the street from Busch Gardens and just a mile away from USF and University Community Health Hospital. Located in the heart of Tampa, we are in close proximity to several other local attractions, including Lowry Park Zoo, Port of Tampa, Florida Aquarium, and the Museum of Science and Industry. Business travelers will appreciate the amenities and services provided at our hotel too! Our Green Lodging hotel is in close proximity to many area businesses, such as Syniverse, Verizon Information Technologies, USAA and the Anheuser-Busch and the Yuengling Breweries. In addition, we provide meeting space that can accommodate up to 60 people with free wireless Internet access. While staying at our tropically landscaped Tampa hotel, you can enjoy our premium amenities, including an outdoor swimming pool, a 24-hour fitness center, and complimentary, hot breakfast bar. Book your reservations now to take advantage of our great Tampa, FL hotel room deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express And Suites Tampa Usf-Busch Gardens
- Holiday Inn Express & Suites Tampa Usf-Busch Gardens Hotel Tampa
- Holiday Inn Express Tampa
- Holiday Inn Tampa