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“I REALLY hope owner/Manager is reading this!!!” 3 of 5 stars
Review of Holiday Inn Express & Suites Tampa USF-Busch Gardens

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Holiday Inn Express & Suites Tampa USF-Busch Gardens
2.5 of 5 Hotel   |   2807 E Busch Blvd, Tampa, FL 33612   |  
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Ranked #38 of 161 Hotels in Tampa
Louisville, KY
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“I REALLY hope owner/Manager is reading this!!!”
3 of 5 stars Reviewed June 8, 2013

My 10 yr old daughter and I checked into this hotel at 8:30pm on Friday evening, June 7. We were only here for one night because I was dropping her off at Busch Gardens the following Sat. morning for a 5 night camp. We walked in a bit exhausted from traveling most of the day and stood at the front desk for 15 minutes waiting for someone to appear. There was a a sign on the front desk that said "Be back in less than 5 minutes". The lobby was chaotic and loud with people running in and outside from the pool. People attempting to buy snacks from the kiosk next to the check in desk ... but could not because there was no one AT the front desk. I waited about 10 minutes and then called the front desk ... thinking that an operator would answer. It rang at the front desk ... right where I was standing and there was no one to answer it. Finally ... a poor disheveled young lady ran (literally ran) to the front desk ... looking exhausted and apologizing profusely. She explained that she was THE ONLY STAFF IN THE BUILDING and that she had to take a cot, sheets, blankets, pillows, etc... to a room. (again ... leaving the front desk unmanned). I find this REALLY disconcerting. There was no maintenance on staff, no housekeeping, no management. Just a young girl who looked like she was about to pop a blood vessel in her head from stress. Again ... the place was PACKED (being across from Busch Gardens ... beginning of summer) My concern: What if there was an emergency, fire, overflowing toilet, burst pipe ... anything?!?!? What if I simply wanted an extra pillow .... some shampoo??? This girl would have to leave the front desk run all over the building and hope to make it back to the desk in time to answer phones, greet vacationers, check people out, answer questions, etc... I cannot believe that the management would allow this sort of irresponsibility to happen in this hotel. Thank goodness nothing happened and our stay was brief .... but I just wanted to let management know that this sort of understaffing breeds VERY poor customer service and shows a lack of care for their patrons. Shame on you Holiday Inn Express Busch Gardens, Tampa Fl.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Tyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, June 10, 2013
Hello Tyra. Please let me assure you we do read and respond to each and every one of the reviews left for us here on Trip Advisor. We have always found constructive comments to help us improve very valuable. I am very disappointed to see your recent stay with us started out with us missing the mark of our normal excellent guest service. The lack of staff on duty Friday evening is totally my fault. When we did our forecast for arrivals and occupancy, we didn’t expect to see the amount of traffic we had, and therefore I only scheduled Ashley to work. I feel awful she didn’t have any back up to help her, and worst of all it impacted my guests! This morning when I came in and read your review, I took immediate steps to correct staffing for this weekend. On one hand I am glad you let us know about your experience, and on the other, I am upset it happened at all. Please accept my sincerest apology, and I hope you get an opportunity to come back and stay with us again soon.
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676 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Cape Coral, Florida
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 5, 2013

Although the staff was extremely welcoming and check-in was smooth, there were a few issues I had with this hotel. My husband and I travelled here with our 2 teenage grandchildren while we visited Busch Gardens. The pool is practically in the Parking Lot...not private at all, there are no snack bars or restaurants on the premises, and nothing to keep the kids occupied such as an Arcade. What was referred to as a "suite", was a room with 2 queen size beds and an uncomfortable, old convertible sofa. The breakfast which was included with the room rate was very nice with a good selection of food, but all in all, I don't hink we would stay here again...a little inconvenient to have to walk to a restaurant every evening for dinner, as this is not located in a very nice part of town.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MaryLou33990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, June 6, 2013
Hello! Please let me start by apologizing. So many of our guests - when they see the Holiday Inn name - remember the old days when they would go on vacation or travel and be able to eat right at the hotel. As a Holiday Inn Express - we offer select service, which doesn't include having a restaurant or lounge on site. Fortunately, there are several dine in or fast food options within walking distance of out hotel. This doesn't solve your problem, but I hope it explains why we don't have an arcade, or restaurant on site. I wish we had been able to completely cover all your expectations. The last thing we want to do is have a guest leave our hotel disappointed with us.

I am grateful that our teams courtesy, and willingness to assist all our guests once again took center stage.

We appreciate the time you took to leave a comment, and hope you get to come back to the Tampa area again soon.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 3, 2013 via mobile

My friend and I booked online to stay at the Red Roof down the road. We checked in and within 10 minutes checked out and received a refund because of horrible encounters. We drove down the road in the middle of the night to find The Holiday Inn Express. The front desk clerk was so welcoming and compassionate about the horrible experience my friend and I had with the Red Roof. We stayed 2 nights here and were so happy! The rooms are immaculate. The bathroom was so nice. Wifi works great and breakfast was awesome! Thank you for the hospitality. The staff there is awesome! I would stay here again in a heartbeat.

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank missmaggiexo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, June 5, 2013
Hello. Thank you so much for your kind review about our hotel. I am sorry that your original accommodations were not acceptable, but also ecstatic that my front desk team was welcoming and helpful during your tough time. Our team works very hard to make sure our rooms are clean and comfortable for our guests. Next time you are in please come back to see us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed May 30, 2013

I reserved a room at the last minute for my trip to Busch Gardens. I had planned for two days at Busch Gardens. I first scoped out the hotel when I arrived to Tampa and then considered parking my car at the hotel and walking to Busch Gardens (to avoid the $15 parking fee!). But I was traveling with a small child and thought I seemed like a long walk to Busch Gardens from the hotel. So I proceeded to park at Busch Gardens and pay the fee. At the end of a long, hot day I trekked to my car. Then I checked in the hotel, and the very nice person at the front desk advised me they provide free shuttle to Busch Gardens. Wow, what a bonus. Even though I was checking out the next day, they would let me leave my car there and shuttle me to and from Busch Gardens. The shuttle person, Sam, gave us his number and was faithfully waiting on us when we left the park. The best thing....he was parked right by the entrance. That was a bonus at the end of a long day of walking. I would highly recommend this hotel. The place was clean, everyone was so nice and helpful, they give you many hot/cold options for breakfast and the price was right! I will definitely book this hotel again on my next trip to Tampa.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rwebb65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, May 31, 2013
HI! Another review for Sam! He has been doing great, and we are happy he joined our team. Our whole team has been working hard to make sure your stay is great, and we are happy Sam was able to demonstrate that effort. We hope you get a chance to come back and see us again real soon. Take Care!
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Tampa, Florida
1 review
4 of 5 stars Reviewed May 29, 2013

The shuttle bus driver named Sam is very nice and sweet . He took good care of me and my sister getting us back and forth to the parks and coming back and getting us as we'll. Even though the shuttle does not provide service between 1-4. The free service still comes in handy to keep from walking or paying parking.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kimikascales07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, May 31, 2013
Hi! Thank you for mentioning Sam our shuttle driver! Sam joined our team recently and has been doing a great job. Come see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, Georgia
1 review
5 of 5 stars Reviewed May 29, 2013

The hotel is very clean and really quiet. It's very close to Busch Gardens and has a shuttle to get there. The shuttle driver, Rolando, was very nice and gave the passengers his personal number to call when your ready to return to the hotel from the parks. If you are looking for a hotel close to Busch Gardens I would highly recommend this one!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wkenn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, May 31, 2013
Hello! Thank you so much for taking time out of your schedule to write a review for us! We love that you had a great time and enjoyed taking our free shuttle to Busch Gardens with Rolando. He is the best! We hope you get to come and stay with us again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed May 25, 2013

Although not located in a particularly pretty area, it's about the only downside to this hotel. Absolutely spotless in all areas of the building including the elevators. Our room was immaculate. Twin queen beds,flat screen, fridge & microwave, iron & board, good lighting, plenty of power sockets for our numerous electricals and a decent sized ensuite with quality toiletries and plenty of towels. Not much hanging space but we were only staying 3 nights so it was OK. Coffee maker was minus its lid but exchanged immediately by the receptionist as soon as I reported it. (The staff here are really great !) Only had coffee & toast for breakfast so can't rate the rest of the freebies. Free shuttle to Busch, but it's only a 15 min walk if you prefer to. Olive Garden right next door and a really good Red Lobster next door to that. Plenty of secure parking rounded off a perfect stay. Thanks guys, I'd recommend you to anyone !

Room Tip: Our room overlooked the Olive Garden car park and was really quiet
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ChrisandNicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, General Manager at Holiday Inn Express & Suites Tampa USF-Busch Gardens, responded to this review, May 27, 2013
Hello, and thank you for your very detailed review. I am happy you mentioned my team. We all work very hard to get comments such as yours. We hope you get a chance to come back and see us again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Tampa USF-Busch Gardens

Property: Holiday Inn Express & Suites Tampa USF-Busch Gardens
Address: 2807 E Busch Blvd, Tampa, FL 33612
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Family Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Tampa USF-Busch Gardens 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
The Brand New Holiday Inn Express & Suites is adjacent to Busch Gardens / Adventure Island and is the closest hotel to the University of South Florida and University Community Health Hospital. Enjoy a comfortable stay at the new Holiday Inn in Tampa, a preferred hotel of Busch Gardens, located within walking distance of the hotel. Your family will love staying at our Florida Green Lodging designated hotel in Tampa. We're located just off I-275, directly across the street from Busch Gardens and just a mile away from USF and University Community Health Hospital. Located in the heart of Tampa, we are in close proximity to several other local attractions, including Lowry Park Zoo, Port of Tampa, Florida Aquarium, and the Museum of Science and Industry. Business travelers will appreciate the amenities and services provided at our hotel too! Our Green Lodging hotel is in close proximity to many area businesses, such as Syniverse, Verizon Information Technologies, USAA and the Anheuser-Busch and the Yuengling Breweries. In addition, we provide meeting space that can accommodate up to 60 people with free wireless Internet access. While staying at our tropically landscaped Tampa hotel, you can enjoy our premium amenities, including an outdoor swimming pool, a 24-hour fitness center, and complimentary, hot breakfast bar. Book your reservations now to take advantage of our great Tampa, FL hotel room deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Tampa Usf-Busch Gardens
Holiday Inn Express & Suites Tampa Usf-Busch Gardens Hotel Tampa
Holiday Inn Express Tampa
Holiday Inn Tampa

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