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“Great garden for event; terrible staff!”

Ybor City State Museum
Ranked #35 of 201 things to do in Tampa
Certificate of Excellence
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Attraction details
Owner description: The Tampa enclave's colorful history unfolds here.
Reviewed April 9, 2013

The garden is absolutely beautiful! We had our wedding here and had an amazing time! My only complaint would be dealing with the staff. It can be difficult to get responses in a timely manner. There is a high turnover of coordinators and you can tell details and information get lost. I was told to provide my own garbage bags and garbage could be disposed of in specific trash containers on the garden’s property. The day of my wedding Regina Ervin told my coordinator we could not dispose of the garbage there. We ended up having to bag all the garbage and put it on a U-haul until my husband and I could take it to the dump to dispose of. After my honeymoon I called the garden to confirm that was indeed the process. Regina thought it was the process however the Ranger confirmed that garbage could be disposed of there. So on my wedding night I had to figure out how to get rid of nasty garbage because of Regina’s incorrect information. This seems to be a pattern and it seems as if the garden coordinators can’t communicate or coordinate things with the Rangers for things to work smoothly. This error was clearly Regina’s fault and did very little to rectify the problem. I had to demand that she just do the right thing as I felt I should be compensated in some way for having to dispose of the garbage when that should have been included in the rental fee. When I asked about my deposit being returned, Regina couldn't even find anything to show that I had paid the deposit in 2011. I had to dig through my records and provide copies of the money order since the garden did not have this information on file. As per my contract, it states deposits will be returned within 2-3 weeks after the event. When I asked Regina about this she told me 4-6 weeks is their policy. That may be the new policy but my contract was never amended to note this change and my contract is the one that is in place that states 2-3 weeks. She wanted to argue with me over this and give me the run around…as of now, I’m going on the 5th week of waiting to be returned my deposit.

In short, the garden is great; but the process and staff who coordinate the garden rental are incompetent (Yes! They do not have the necessary skills to do something successfully, are inefficient , etc.) and need to learn how to read contracts (especially their contracts). Dealing with these people is a waste of time. I’d rather pay more to work with people who know the rules and don’t give out misinformation. I also don’t advise using this place if you are expecting to get your $1000 deposit back within a reasonable time.

Thank Sierra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"cigar making"
in 10 reviews
"guided tour"
in 9 reviews
"cigar industry"
in 8 reviews
"park ranger"
in 5 reviews
"immigrant groups"
in 3 reviews
"typical house"
in 3 reviews
"company town"
in 3 reviews
"interesting history"
in 5 reviews
"workers lived"
in 2 reviews
"bread bakery"
in 2 reviews
"minute movie"
in 2 reviews
"introductory video"
in 2 reviews
"cigar maker"
in 2 reviews
"trolley stop"
in 2 reviews
"wealth of information"
in 2 reviews
"cigar factories"
in 3 reviews
"self guided"
in 2 reviews

92 - 96 of 123 reviews

Reviewed April 8, 2013

Our volunteer tour guide was wonderful in her description of the house next to the museum. She really helped us understand the history of the Ybor City area. We enjoyed the various displays in the museum. Worth a visit & fee!

Thank KieranR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

If you ever had any questions about Ybor, this is the place to learn about it. It has the history from the start, cigar making, cuban food and anything else. It has great displays and even have guided tours into old houses that the cigar makers use to live in. It's pretty cheap as well.

Thank SrirachaBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2013

We were very fortunate on the day we visited to have a Ranger who was passionate about Tampa and it's history. After we toured the small museum (featuring the history the cigar industry and baseball), he took us on a tour of one of the small houses provided to workers in the cigar industry. We got a real glimpse of the way the workers lived in the late 1800's including an explanation of how the local privy was maintained. Lots of fun and extremely informative.

Thank totandem89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 11, 2013

Ybor City was once a vibrant enclave of Cuban culture. It was interesting to see how these immigrants lived and worked. Be sure to visit the "casita" next door which is a refurbished home of a cigar worker and his family. Also, the gift shop shows an 18 minute DVD which consists of a naration on Ybor City's history as well as interviews with its descendants. I bought a bag of coffee in the gift shop and highly recommend it if you like a stronger coffee taste.

Thank MichaelandJuree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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