I ordered a cake for my son's birthday party and when we went to pick up the cake they instructed the cake was almost ready and we waited. When it came out, the cake was fresh (which is a plus) but for the type of cake it was, a two tiered cake with heavy icing, it needed to be cooled in order for it not to fall apart. The cake never made it to my son's party. it fell apart without having any accidents. It was a disaster to say the least. I had to tell my son that a "monster" walked over the cake and ran off. My son's birthday was a MONSTER UNIVERSITY movie theme. The top tier of the cake came off. the bottom half, Sully's face, melted right off. Yes the cake was fresh, but in order to make it to an outdoors birthday party, it needed to be refrigerated for a bit before releasing it to us. I then proceeded to call and explain the case and they stated they took pictures of it before it left and it was perfect when it left… I am so disappointed they didnt even offer any solutions. To conclude, my son's birthday party we blew a candle on the repaired (by me) top tier which looked horrible. the bottom half wasnt even edible completely crumbled. So sorry for my son, he didnt even get to see the cake at all… How sad! Will never buy anything from there again.