It's tough to know where to begin. We stayed at this hotel during the Christmas holiday while visiting family that lived nearby. Location and exterior appearance were the main reason we selected this hotel. The room: smelled like mildewed athletic shoes and the furniture upholstery was too filthy to sit on. The service: we tried to check into a queen room at 3 p.m. but were told that the available queen rooms were all being cleaned. We didn't want to pay extra for a King room and said we would come back late after Christmas dinner. The desk clerk promised to reserve a queen room for us. We returned at 11:30 p.m. that night and we were told there were no queen rooms, so we were forced to pay extra for a King. After discussing the rate 3 times that day, we agreed to a rate of about $90 per day for a 3-night stay.
Immediately after checking out, we noticed we were charged $135 for the second and third nights. We challenged the rate before we left, but the clerk said there was nothing she could do and the manager, Clive Walcott, wasn't there. We called the hotel when we returned home and the woman who checked us in claimed she was new and wasn't aware of the rate change, but we would need to speak to Mr. Walcott who still wasn't there. Mr. Walcott didn't return our call so we registered a complaint on the company's website. We did receive a written response, which included a copy of the registration card we signed at 11:30 at night. The registration card did indicate a rate change. All I asked for was a refund of the difference in price between the agreed upon rate and the higher rate--even t hough our entire stay was unpleasant. The parent company, Choice Hotels, also refused to help and claimed they had to abide by the decision of their independently owned hotels.
First, they forced us into the higher priced King room, and then they verbally promised us one price and charged us another. They are cheats and their customer service is reprehensible. I have reported this hotel to the Better Business Bureau and noticed that there are several customer service complaints about this hotel. DO NOT STAY AT THIS HOTEL UNDER ANY CIRCUMSTANCES.
- Official Description (provided by the hotel):
- Newly RENOVATED as of October 2011, COMFORT SUITES SAWGRASS our All SUITE Hotel conveniently located on West Commercial blvd just between University drive and Pine Island road. Comfort Suites Sawgrass is located minutes to Sawgrass Expressway, I95 and Florida Turnpike, location is at its BEST. The REFRESH DECOR of our SUITES brings Comfort, with the finest accommodation at the most competitive and relaxing atmosphere. OUR SUITES are with King or Queen Beds, mini-refrigerator, microwave, coffee maker, hair dryer, iron/ironing boards. Our FREE DELUXE HOT BREAKFAST AND FREE Newspaper makes a "Great START for the morning. Our Free Internet Access, Business center, fitness room, out door heated pool and hot tub are part of our amenities in making your STAY A Relaxing and Comfort Stay! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Orbitz, Priceline, Cancelon, HotelQuickly, TripOnline SA and getaroom.com so you can book your Comfort Suites Sawgrass reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites Sawgrass Hotel Tamarac
- Comfort Suites Tamarac
- Tamarac Comfort Suites