My lovely bride and I went on a cruise in November 2013 from Fort Lauderdale, FL. Prior to the cruise I wanted to reserve a room for the time frame when the ship arrived until the time to be at the airport.
I contacted this motel and they told me the distance from the port was approximately 7 miles so I made the reservation.
Upon arrival in Fort Lauderdale after the cruise, I contacted the motel for a shuttle ride from the port to the motel. They informed me they did not offer a shuttle. I said OK. How much will a taxi ride cost. The staff member of this motel informed me it would cost around $100 for a cab.
I queried this person how far is the motel from the port. He told me 22 miles. I went ballistic because I had been deceived and lied to. I hung up the phone and called comfort inn corporate and the person there told me the distance was 11 miles from the port. Now I have 3 different distances from 3 different people working for comfort motels.
By this time I am furious. I called the motel back and informed them that I was going to dispute their transaction with my credit card company. I wanted to speak with management, which manager of this motel never returned my call.
I contacted my credit card company and they started the dispute process. 2 months later I check my credit card statement and to my dismay the charge has been reinstated. It took the motel 2 months to respond. How efficient...
I read the notes on the dispute. The motel had sent the reservation information and as I reviewed it I noticed the motel people had written employee rate under LFF. WRONG!!! This is a friends and family rate of an employee, My brother works for the chain. I know the employee rate is much more discounted than the LFF rate. It also stated the refund policy was 24 hours. I was never informed of this and besides, 24 hours prior to me calling the motel I was in the middle of the ocean with NO Cell Phone coverage. One other note, what motel wants a 24 hour cancellation? All of the motels I have seen require you to cancel by noon or 4 pm the same day of the reservation so the room can be re rented. I called the motel at 7 in the morning!!!!!
Here are 2 lies in a row. Then in notes it stated I said OK like I was in agreement with them charging me for not showing up. We are up to 3 lies now.
Friends all I am saying, I will NEVER do business with this motel in Tamarac, FL. They are liars and deceivers and of the devil as far as I am concerned.
This experience is NOT typical of Choice Hotels. The chain is fabulous but this particular motel is sub-standard and they have no integrity whatsoever.
Perhaps after reading this review the manager of Choice Hotel Sawgrass will find that it is inappropriate to lie about how far they are from the port.
Thank you for reading all of this. If you made it to the end, I hope you will find a different place to stay while visiting Tamarac area.
God Bless you all...
Myrtle Beach, SC
- Official Description (provided by the hotel):
- Newly RENOVATED as of October 2011, COMFORT SUITES SAWGRASS our All SUITE Hotel conveniently located on West Commercial blvd just between University drive and Pine Island road. Comfort Suites Sawgrass is located minutes to Sawgrass Expressway, I95 and Florida Turnpike, location is at its BEST. The REFRESH DECOR of our SUITES brings Comfort, with the finest accommodation at the most competitive and relaxing atmosphere. OUR SUITES are with King or Queen Beds, mini-refrigerator, microwave, coffee maker, hair dryer, iron/ironing boards. Our FREE DELUXE HOT BREAKFAST AND FREE Newspaper makes a "Great START for the morning. Our Free Internet Access, Business center, fitness room, out door heated pool and hot tub are part of our amenities in making your STAY A Relaxing and Comfort Stay! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Choice Hotels, Priceline, Hotels.com and Expedia so you can book your Comfort Suites Sawgrass reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites Sawgrass Hotel Tamarac
- Comfort Suites Tamarac
- Tamarac Comfort Suites