We made a reservation for this hotel via phone a few months ago. My fiance and I are traveling with family for the weekend of July 26-29th. The rate was supposed to be $59.99 plus tax each night. Upon arrival there were two women at the front desk. One was helping someone else so we waited for the other who initially said her system was down. I checked us in using our joint card but wasn't required to sign anything. We took our keys for room #107 and went to the room. We were very tired from traveling so I didn't think about the check in receipt until Saturday while we were out. To my surprise we were charged $236, $150, $135, and $67. That's insane!! We reserved and checked in for one room and the bill shouldn't be that much. So my fiance and I make our way to the front desk to inquire about these strange charges. A woman named Vea or Vee began to tell us it was impossible that they charged that much, it was my bank's fault and blamed a lady named Teresa... Of course she wasn't there. I then asked about the check in document and she showed me a paper with someone else's signature. I was floored!!!!!! What is going on here. My fiance tried to speak to here while I was the phone with the bank but this Vea or Vee was rude and said "well it's her card, I'm not going to speak to you" We have a joint card lady! Her tone and attitude was really nasty for no good reason. My bank informed me, this hotel charged us once yesterday and three times today. I didn't present my card to them today so that was really weird. I was also told the charges were authorizations and holding available credit. Meanwhile the front desk clerk is trying to call Teresa and tell me they have no record of these authorizations. How is that possible? My bank couldn't remove them without the merchant code and approval code. Also no more than one could be removed per day. Vae or Vee was not helpful and short with my fiance. The customer service in this establishment is lacking to say the least! In the end, I asked for a contact to the corporate office and a name. I was given a phone number without a contact. I'm sure there's a district manager but the lady was unwilling to give that info to me. I do not recommend this hotel and we will not come back. I'll be sure to post more this week after contacting the corporate office.
One good thing about this place are the beds.
Natacha & Justin
- Official Description (provided by the hotel):
- Newly RENOVATED as of October 2011, COMFORT SUITES SAWGRASS our All SUITE Hotel conveniently located on West Commercial blvd just between University drive and Pine Island road. Comfort Suites Sawgrass is located minutes to Sawgrass Expressway, I95 and Florida Turnpike, location is at its BEST. The REFRESH DECOR of our SUITES brings Comfort, with the finest accommodation at the most competitive and relaxing atmosphere. OUR SUITES are with King or Queen Beds, mini-refrigerator, microwave, coffee maker, hair dryer, iron/ironing boards. Our FREE DELUXE HOT BREAKFAST AND FREE Newspaper makes a "Great START for the morning. Our Free Internet Access, Business center, fitness room, out door heated pool and hot tub are part of our amenities in making your STAY A Relaxing and Comfort Stay! ... more less
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- Also Known As:
- Comfort Suites Sawgrass Hotel Tamarac
- Comfort Suites Tamarac
- Tamarac Comfort Suites