I tend to stay with Hilton properties across the country, and I'd rank this as an average to below-average Hampton Inn.
Room, cleanliness, breakfast were okay.
It was my interactions with management that really set me off with this hotel. I was too ill to get on an airplane, so I called the day before arrival and switched from a Tue-Thurs stay to a Wed-Fri stay. Nobody mentioned any problems to me, and it was within the 24-hour cancellation policy. A month later, I noticed on my amex bill that they had charged me for a full stay on Tuesday night. No bill, no notification, just an unexpected line item on the credit card.
I tried to get this resolved with the hotel staff, with hotel management, with Hilton Honors customer service, and finally via my travel agent. In the end, I was forced to pay for a missed night.
There were other issues with management that I won't go into here. My summary would be that this is an okay hotel, but they lack the attitude necessary to cater to business travelers. If you're looking for a great hotel in the same area, try the Hilton Garden Inn just down the road.
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- Also Known As:
- Hampton Inn Tallahassee Central Hotel Tallahassee
- Tallahassee Hampton Inn