Remember that old adage? "You never get a second chance at a first impression."
This was our first stay at a Ramada, which I need to disclose is actually a former Holiday Inn recently acquired and in the midst of a renovation. Even so, the rooms and practices were quite less than expected for a moniker that portends to be a notch or two above a Motel 6...and ended up below.
Front to back, here's how it went:
Wife and I were traveling on the fly - no reservation. The location was easily accessible from the road and convenient to the capitol. The reservationist was very polite and offered a room at a standard, internet-advertised rate. (We looked beforehand). I negotiated for a slightly better rate, the manager stepped forward from the back office and offered their AAA rate of $71, so we took it. Check in was quick, friendly, and overall satisfactory. But then...
Okay, I need to say that we had put several hundred miles on the odometer that day and were too tired to argue for a new room or a refund. "Whatever...it's not worth the hassle." In hindsight, maybe so.
We were evidently given one of the old rooms. The bed was worn, the linens aged and a washed but visibly stained (small, but noticed), the mattress' springs were detectible, pillows deformed and poor quality (old). Paint cracks, bubbling and a little mold appeared on the ceiling above the shower. The sink wasn't exactly spotless and its counter visibly worn. The toilet seat was also loose. Another annoyance was our 10-minute adventure for ice, only to discover (after inquiry with a passing porter) that there wasn't a machine on our entire floor! We could have overlooked all of this, but the most egregious offense was that the air conditioner, no matter what setting, constantly cycled on and off (once desired temp reached) every five minutes. We didn't sleep well, regardless of our exhaustion. Yes, we should have complained...
Saving graces? The free breakfast buffet was quite decent, and the checkout process, fast.
Then the shock... Okay, this might not upset some of you, but it makes me stabby: This establishment reserves an extra $50 on your credit/debit card as a provisional fee. We were not informed at check-in of this practice, and it doesn't appear on the checkout receipt. You WILL see it as added pending to your bank's processing queue, however. What happens is that your available balance will be $50 poorer until the charge actually clears, THEN your $50 availability returns. Again, this might not bother some of you because in the end, you aren't charged. I just don't like anyone taking more than agreed for any length of time to supplement their bank float. It's a devious, unacceptable practice.
I would have instructed any prospective guest to wait until the remodel is complete. Or, if they had to stay there, make sure they bought a remodeled room on the 2nd or 3rd floor away from the street noise. (Passing motorcycles are loud). Since their billing practice is to temporarily play with your bank account - for ANY amount - I give this Ramada a big thumb's down.
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- Also Known As:
- Holiday Inn Tallahassee Capitol Hotel Tallahassee
- Tallahassee Holiday Inn