Arriving at 11 pm to check in, was surprised to find an uncharacteristically unfriendly front desk person. The person never greeted me, welcomed me, or smiled, even after looking up my Marriott Rewards information to see that I am a seasoned rewards member having achieved upper levels within Rewards. I am also a 3 week Marriott Vacation Club owner. She remained unfriendly to the point of rudeness during my check-in. I doubt she will even turn in my stay, so I plan on mailing it myself to ensure points.
Later, my wife wanted a blanket for herself and our son. Wife called to request 2 blankets and was told no, she couldn't have 2 because the hotel only had 1. My wife responded incredulously that she was amazed Marriott didn't have a blanket for every bed. Front desk person said the others were in other rooms. Wife asked if front desk person would then check an empty room for a second blanket. Front desk said that she would "see."
After a few minutes, wife went to front desk. Same person was working with re-coding room keys and didn't look up. Wife waited. Then, wife walked up and down in front of the desk and finally said, "You may be wondering why I am here." "Oh, no," said the front desk person. You're here for a blanket." The blanket had been sitting on the counter behind the guest area this whole while. Wife said, "May I have the blanket?" "No," said front desk person, while continuing to re-key cards "because you asked for 2 and I don't have the second." Wife says, "Most people would say "May I help you? or You must be the person who wanted the extra blankets. I'll be right with you." Front desk person stared blankly at wife and said she'd be back. She returned with a second blanket. Wife asked for her name. Maybe she gave her her real name, maybe not. Wife picked up the card for the general manager and will take this further.
If you stay here, be aware that either some front desk people are missing the slogan posted on the wall about being among friends at Residence Inn and their doing whatever it takes to create a satisfied guest." And if you're cold, you may not be able to get a blanket without really pushing the issue.
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- Also Known As:
- Residence Inn Tallahassee North/i-10 Capital Circle Hotel Tallahassee
- Tallahassee Residence Inn