I stayed at this hotel for three days and hid my camera in a cabinet in the room. I checked out on Saturday morning and stupidly forgot my camera in the cabinet where I had hidden it. I called back on Sunday morning and the camera was GONE. The front desk staff was very helpful in trying to help me locate the camera and they searched the room and every possible place for it with no luck. The front desk agent advised me to speak with their manager about filing a claim and when I did speak to the manager, she was as unhelpful as hell! She basically told me that since I had forgotten it then it was my fault and there was nothing else to it! She didn't want to question the housekeeping staff or try to go through any other channels to assist me. I KNOW it was my fault for forgetting the item but the manager basically said she wasn't going to do anything about it or try to help me at all. The staff was MUCH better than management. All I have to say is beware of leaving ANYTHING at that hotel, because management will make no attempt to assist you... NONE!! With that kind of attitude from management, I can understand why the staff feels comfortable taking items. I will never stay here again and will do everything I can to ensure that I keep people away from this place!
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- Also Known As:
- Courtyard Tallahassee Capital Hotel Tallahassee
- Tallahassee Marriott
- Tallahassee Courtyard