I had my credit card information compromised without my knowledge and my bank shut down the card (thank goodness). I had a reservation for four rooms holding at this hotel for over a month. Three days before we were to check in and the day I was notified from my bank about my credit card, I get a voicemail from this hotel saying they cancelled my reservations because my card was invalid. Then they nearly tripled the rate and refused to honor the rate I was initially given because they said the credit card information had changed. The manager also came up with new rules and restrictions I was not notified of when I booked the room. The manager said she was sure I could find somewhere else to stay. She said she didn't have to call me to get a new credit card and I should have notified them of the change. I would have loved to however the call from my bank was no more than one hour prior to this hotel canceling all my rooms. The manager at this location made it very clear that she did not care and would not care. Scary since she's working in the service industry. I am a long time Hilton customer and after speaking with guest services to report this manager's lack of concern and amazingly poor attitude, I was told the report would be filed but it was up to the discretion of the management at each hotel to make changes to reservations like this. So, if you're planning to stay at Hilton, hope to goodness that nothing ever happens to your credit card because at this location, your rooms will get cancelled and you won't even get a call to find out if you would like to keep the rooms - they'll just cancel them. IF you can get them back, then your rate can change and there is zero appreciation for why there was a credit card change in the first place. I travel constantly for business, hold meetings in hotels, etc. and have always stayed at Hilton however, because of this experience, I have become a Marriott customer from here on out.
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- Also Known As:
- Homewood Suites Tallahassee Hotel Tallahassee
- Homewood Tallahassee
- Tallahassee Homewood Suites