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“Wrong Room and Sub-Par Breakfast”

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Homewood Suites Tallahassee
Ranked #5 of 59 Hotels in Tallahassee
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 27, 2013

Arrived late with family of four after calling earlier to confirm reservation and late arrival. Sent to room with only one bed and eventually told our reserved room not available due to maintenance and sold out property. After the initial mess, the staff handled the problem well and fully comped our room, but half the family ended up on a sleeper sofa after a long day on the road. We came down early for breakfast on Saturday morning. Seating was grossly insufficient, and the breakfast staff were very poor - failing to restock basic breakfast staples as they were used up. If you approached the staff and asked for cereal or silverware, you could get it on an individual basis, but breakfast area was very sub-par.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Evan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashley_schneider2, General Manager at Homewood Suites Tallahassee, responded to this reviewResponded August 29, 2013

Thank you for taking the time to review our Homewood Suites Tallahassee. Attention to detail is an extremely important part of our daily operations and we appreciate your feedback about the service issues you encountered. We're glad you brought them to our attention so we could quickly address them and we will be sure to keep them in mind as future training's are offered. We have very few two doubles bed rooms on property and are truly sorry we had to put the room out of order. We hope that you'll come back to see our changes and let us know what you think.

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647 - 653 of 800 reviews

Reviewed August 20, 2013

With so many choices in so many states--it is very easy to stay as a loyal visitor. The rooms are always clean and the staff is always so helpful... There is always a feeling of being welcomed home! Thank you Hilton...

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank fondamcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashley_schneider2, General Manager at Homewood Suites Tallahassee, responded to this reviewResponded August 25, 2013

Dear Indianwells10,
Thanks so much for taking the time to review our Homewood Suites Tallahassee. Yes, there are so many different hotels to choose from and we truly appreciate your loyalty. We hope to see you real soon the next time you visit Tallahassee.
Thanks a bunch,
Ashley Schneider-General Manager (850)402-9400

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Reviewed August 19, 2013

Nice comfortable place to stay. Quiet. Near Governors Square Mall. About 3 miles from Capital and FSU. Away from undergrad craziness, but plenty close enough to school. Lots of places to eat on this side of town including most major chains (Chili's etc...). Comfortable beds

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashley_schneider2, General Manager at Homewood Suites Tallahassee, responded to this reviewResponded August 25, 2013

Dear Lisa M,
Thank you for taking the time to review our Homewood Suites Tallahassee. Comfortable is a great way to describe our hotel. We want every guest to feel as if they were relaxing in their own home. Please contact me personally if you ever need assistance when you visit your home away from home.
Kind Regards,
Ashley Schneider-General Manager (850)402-9400

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Reviewed August 19, 2013

The hotel staff was very friendly and courteous, the room excellent, and the complimentary breakfast and dinners terrific. The facility is in a good location that’s near the mall with many nearby restaurants.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashley_schneider2, General Manager at Homewood Suites Tallahassee, responded to this reviewResponded August 25, 2013

Hello Michael B,
Thank you so much for taking the time to review our Homewood Suites Tallahassee. We truly appreciate the kind words about our staff and hotel. We look forward to the next time you visit your home away from home. Please do not hesitate if there is anything I can assist you with.
Regards,
Ashley Schneider-General Manager (850)402-9400

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Reviewed August 13, 2013

my family and i recently stayed at the homewood suites in tallahassee for the second time.again we were very satisfied with everything.the food was great the personnel very helpful and management was there when we needed them.it made for us a very pleasant stay.w4e have
highly recommended your hotel to our extended family and friends

  • Stayed: August 2013, traveled with family
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1  Thank richartza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashley_schneider2, General Manager at Homewood Suites Tallahassee, responded to this reviewResponded August 17, 2013

Hello Richartza,
Thank you so much for taking the time to review our Homewood Suites Tallahassee. We are delighted you enjoyed your stay with us and look forward to your next visit. Our staff takes pride with everything they do. I will be reading this review in the next full staff meeting, it will definitely boost their morale. Please feel free to contact me the next time you visit your home away from home.

Regards,
Ashley Schneider-General Manager (850)402-9400 ext 2002

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Reviewed August 6, 2013

Great location and typical top notch Homewood Suites reception. I routinely stay at Hilton properties and I would definitely stay here again...cloae enough to FSU but far enough away from the college atmosphere. I stayed solo, but would bring my family to this location.

  • Stayed: August 2013, traveled solo
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Review collected in partnership with Homewood Suites by Hilton
Thank Jay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashley_schneider2, General Manager at Homewood Suites Tallahassee, responded to this reviewResponded August 8, 2013

Hello Jay F
Thank you for taking the time to review our Homewood Suites Tallahassee. We are so happy you enjoyed your stay with us. We look forward to the next time you visit your home away from home. We look forward to meeting your family the time you visit. Thanks again,
Ashley Schneider-General Manager

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Reviewed August 5, 2013

This was such a nice hotel and experience! We were served dinner on weekdays and breakfast everyday! Free internet, clean, full kitchen, and even a complimentary rubber ducky family for my little daughter!

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Melina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashley_schneider2, General Manager at Homewood Suites Tallahassee, responded to this reviewResponded August 8, 2013

Dear Melina T
Thank you so much for taking the time to review our Homewood Suites Tallahassee. Our staff always takes pride in everything they do and loves to make every guest to feel as if they were in the comfort of their own home. I am so happy your daughter enjoyed her rubber duck family. Please feel free to contact me the next time you visit your home away from home.
Regards,
Ashley Schneider-General Manager
(850)402-9400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Tallahassee

Address: 2987 Apalachee Pkwy, Tallahassee, FL 32301-3679
Phone Number:
Location: United States > Florida > Florida Panhandle > Tallahassee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tallahassee
#3 Green Hotel in Tallahassee
#7 Family Hotel in Tallahassee
Price Range: $110 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Tallahassee 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Homewood Suites Tallahassee Hotel Tallahassee
Homewood Tallahassee
Tallahassee Homewood Suites

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