I don't have dirt and grime in my bathrooms at home so I certainly don't expect it when I rent a hotel room, especially at a Hilton affiliated property.
We checked in late and went straight to bed so did not notice the condition of the bathroom until the next morning. While the hotel common areas and our room's kitchen and living area appeared to be clean and well maintained, not true for the bathroom.
The acrylic walls were yellowed from age, the air vent was encrusted with dirt, and worst of all, the non-skid strips in the tub were all black from the build up of guest body grime over the years. This is not the first time I have run into this problem and when I bring it to the attention of the hotel manager, many respond that they can't use harsh cleaning abrasives on it to get the tub clean. So they are admitting that it is built up body grime. I find that unacceptable and disgusting. We ended up putting down towels on the tub bottom to stand on while we showered.
After we dressed and went down for breakfast, I mentioned the problem to Violet at the front desk who immediately asked Tanecia, the head housekeeper, to come speak with me. Tanecia acknowledge the problem, assured me that not ALL the rooms were that way and that the hotel was schedule for a major renovation in 2014. She then told Violet to comp the room for the night before which meant that Violet had to call Hilton as I had paid with my Hilton points. Over a week has passed and I still don't see the credit in my Hilton account even after leaving a voice mail message, several days ago, for Leslie Stivers, the Assistant General Manager.
Like most reviewers, we enjoy the extra space that Homewood Suites provides so if you are still inclined to book at this hotel and cleanliness is important to you, be sure to check out the room thoroughly as soon as you arrive. Better yet, until their renovations are complete, I would call the General Manager a few days ahead of arrival and ask him / her to make sure you are assigned a room that does NOT have the problems I described above. If you wait until you arrive, there may not be another room to move you to.
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- Also Known As:
- Homewood Suites Tallahassee Hotel Tallahassee
- Homewood Tallahassee
- Tallahassee Homewood Suites