Although the location and actual rooms and are great, the staff was very immature and lacked the social skills needed to be Front Desk agents. I found the staff to be very aloof and could care less about the image portrayed (maybe this is the motivation SPG used in developing the “Aloft” brand? Aloft = Aloof??).
Not sure if my amenity points were added as I had to remind him of that, was presented with my keys with “here ya go” – very unprofessional.
Being hip does not equate to bad customer service or severe immaturity – enough said.
Hotel = good location, comfortable beds, “kiddie” staff in desperate need of new line of work – certainly not the hotel service industry.
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- Also Known As:
- Aloft Tallahassee Downtown Hotel Tallahassee