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Reviewed May 2, 2016

Pros: Beautiful hotel! Wonderful building finishings! Spectacular view from the hotel room! Located within walking distance from the beach! Family friendly! Adult only rooftop pool and bar! Delicious breakfast buffet! Located a block from Publix grocery store and restaurants! A relaxing vacation in paradise!

Cons: Loud children around/in the pool, some unfriendly hotel staff, $25 + tax a day resort fee added on when you get there, uncomfortable balcony chairs, room service menu was lacking, automatic tip included with dining/bar, not many restaurants or things to do in Surfside
________

1) The hotel: Beautiful lobby! Looks new and modern with artwork throughout. Stunning finishes!

2) Hotel room: The room was spacious with two baths and a sofa area. We stayed in an “Ocean View” room but we were expecting an “Oceanfront” room. Oceanfront rooms are facing the ocean and have the perfect balcony view. Ocean View rooms are facing the ocean/east too, but they are situated more inland and overlook the pool. (see picture) The room has a fridge but we really needed a microwave too. There is no microwave in the hotel that guests can use and no one could get me a fork! All I wanted to do was eat my expensive *cold* leftover pasta and I could not get a fork! Also, the bed was not very comfortable. My husband was impressed by the room but I was not. The carpet and white couch had stains. Also, I jumped in bed and noticed nail polish(?) in multiple places on the sheets (see picture). The towels did not smell clean either. We never had our room cleaned because housekeeping got to our room too late (4 PM) to clean.

3) Balcony: We ended up loving our balcony, but only because we were on the 10th floor (away from the loud children frolicking in the pool) and situated in the middle. The two rooms to the left of us did not have a good view. Ocean View is great but ask for a higher floor on the corner. Also, the balcony chairs are very uncomfortable! We asked the hotel staff if we can use a lounge chair from downstairs and they said no. We begged for a lounge chair! This was supposed to be a relaxing vacation and we wanted to spend a lot of time on the balcony so we had to take a cab and buy lounge/beach chairs. :/ The AC unit is located in the closet and was loud while we were sitting on the balcony. Also, we shared a balcony with the next room so privacy was lacking.

4) Room Service: Expensive! Most of our food was cold but we enjoyed eating a meal on our balcony. I forget how much the chicken wings cost but it was $$$ for just 5 “jumbo” wings. The burger was delicious but why is the menu so small?

5) Hotel staff: My husband and I thought the front desk staff and room service staff were unfriendly and impersonal. Does anyone smile around the place? Also 4 out of 5 people we met did not seem to know English. Communication among staff also appears to be lacking. We arrived early and front desk staff *offered* to call when the room was ready. We waited until after 4 PM (past check-in) then went down to the lobby where they didn’t know anything about calling me. On the way out, I asked if we could have a late check-out, one front desk attendant offered to call in the morning with the update and no one called. Not everyone was impersonal but it was an overwhelming majority!

6) Parking: We did not have a car but I read the valet fee is $35/day and valet wait time is long.

7) Rooftop bar/lounge and rooftop pool: The rooftop is for adults only and has a great view day and night. We regret not going up there more!

8) Lobby bar: Patty is the best and makes the best drinks!

9) Restaurant: It’s expensive but worth it! The breakfast buffet ($24) was delicious. The restaurant staff are friendly, especially the lady making the omelettes.

10) Beach: Wonderful! You get two beach chairs and one umbrella included in the resort fee. The sand is so soft! 10/10 enjoyed my time at the beach! The staff who work on the beach work very hard but during busy times it seemed they did not want to put out any more chairs. Anyway, order drinks and kickback!

11) Surfside: Not much is going on in Surfside. Harding Rd is a block away and has restaurants (Sushi, Italian, Greek), Starbucks, some stores, and a grocery store. If you are looking for Kosher, Surfside is for you! That’s about it. There’s construction of new hotels/condos nearby but we could not hear it. Bal Harbor (upscale) mall is blocks away. South Beach is about a $30-40 cab ride away and we went down there for a day. If you want to bike around, there is a Citi bike station close to the grocery store.

Room Tip: Oceanfront view! If you get Ocean View (like us), request an upper floor on the corner or next to the corner room.
  • Stayed: April 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank DoctorBurk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded June 10, 2016

Dear DoctorBurk, we appreciate you sharing your experience from the Grand Beach Hotel Surfside with the TripAdvisor community. We are thankful for you have taken the time to share in detail both your good and not so good impressions from our property. Such guest feedback is extremely valuable to both our management and other travelers, because it helps us identify hotel areas, where we are performing up to standard and hotel areas requiring more of our attention towards improvement. On another note such detailed outline of a guest experience is very beneficial to other travelers who might be considering a stay with us in the future. Please know that we will be reviewing your feedback with the rest of our team at the hotel to ensure each and every point you have raised is addressed with the appropriate staff and in the appropriate matter. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories and an even better experience.

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Reviewed April 26, 2016

We would like to share our lovely experience at the Grand Beach Hotel Surfside. It really does look as good as the pictures on their website!!! The place is first class!!!
Gaston (concierge) was extremely knowledgeable and helpful with everything - where to eat, tourists activities, etc, helping us to get our car from the valet, sharing maps. He was kind and friendly when he greeted us upon our return from adventures and let us tell him our stories about where we had traveled. Chris (French bellman) was humorous and pleasant helping us with our bags when we arrived and departed from the hotel. Daniella (hostess) kindly advised where to go in Miami so we could exploring the area. She suggested the parking garage at South Beach, which was only $1 per hour and steps away from Lincoln Road Pedestrian Mall.
As to the hotel, it was tastefully decorated in a classy manner. Thankfully, it was quite also. After exploring other places in the area, we were looking forward to come back to our hotel to relax. We also enjoyed the adults only rooftop pool area....Highly recommend this hotel, you will love it!!!!

  • Stayed: April 2016, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Faith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded April 28, 2016

Dear Faith B, we are so very glad you gave Grand Beach Hotel Surfside a chance and that we managed to exceed your vacation expectations. We are honored that you took the time to share your lovely experience from the hotel with the TripAdvisor community and are furthermore heartened with the kind feedback and compliments you had to extend of our staff and excellent hotel facilities. Our team takes an enormous amount of pride in the attention to detail we pay to every guest request and it is of great pleasure for us to learn that Gaston, Chris, Daniella as well as the rest of the team went above and beyond in meeting your needs in the duration of your stay. Your kind recommendation of the Grand Beach Hotel Surfside to other travelers means a lot to us, and we will be looking forward to welcoming you back in the future for another memorable and satisfying stay.

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Reviewed April 26, 2016

We stayed here with another couple for a weekend golf trip. We had a large two room suite with a living area and three bathrooms. We had plenty of room! The lobby was large and bright with a fun sunken bar. The rooftop pool had a beautiful view, and there was also a hot tub and bar. We did not dine on the property, however the cocktails were good (and strong).

  • Stayed: February 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank pimplepopperDO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded April 27, 2016

Dear pimplepopperDO, thank you for choosing to stay with us at the Grand Beach Hotel Surfside during your recent weekend golf trip to the Miami area. We are more than pleased to learn of how satisfied you were with the 2-bedroom suite you reserved for the duration of your stay and the comfort and extra space it had to offer you while onsite. We appreciate your compliments of our lobby and rooftop pool and bar areas, as they are indeed some of the highlights here at the Grand Beach Hotel Surfside. We are delighted you enjoyed your stay, and look forward to welcoming you on your next visit to Miami Beach

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Reviewed April 26, 2016 via mobile

What an amazing place! The entrance stuns. Totally luxurious, offering cool airconditioning and a welcome smile after a long day travelling. We stayed in Room 682. Lovely and spacious two huge tv's. One massive bed and a huge pullout sofa bed. Two luxury bathrooms, both fully equipped with shampoo's conditioners and body creams. All replenished daily. The waterfall shower was to die for.
Where to start with the staff. From the concierge to the wait staff and beach boys. Nothing was ever too much trouble. We stayed here for 10 glorious days and got to know everyone fairly well. Daniela greeted us daily mastering our room number with a giggle. To say we would highly recommend the Grand Beach Hotel is an under statement. It's a fabulous place. The beach and gardens are exquisite and we cannot wait to come back.
Jackie & Tom Courtney

Stayed: April 2016, traveled with family
Thank JaxC0521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded April 27, 2016

Dear Jackie & Tom Courtney, we would like to start off by expressing how thrilled we are to hear of the above and beyond experience you had at the Grand Beach Hotel Surfside during your most recent 10-day stay on property. For us it has been a true pleasure to provide you with a guest suite that met your expectations for spaciousness, comfort, and excellent in-room amenities. What we are mostly excited about however are the lovely remarks you had to share of our staff throughout the hotel. We will be sure to pass your flattering feedback on directly to the team onsite as well as commend them on the excellent service they have extended in the duration of your stay. Your willingness to recommend our establishment to friends, family and other travelers means a lot to us and we simply cannot wait to have the pleasure of welcoming you back on many more occasions to come. Please do not hesitate to contact us, if we could be of assistance in any way when planning your future trip. Thank you.

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Reviewed April 25, 2016

We visited this hotel for our babymoon. I usually prefer to be in the middle of all the chaos, like Southbeach but this was just perfect and only 15min from the "action" if we chose to go. Grand Beach Hotel is beautiful, the room was spacious, immaculate and had the most amazing views! The staff was courteous and helpful. Overall I would recommend this hotel and stay there again in an instant!

Room Tip: Upgrade for the full ocean view, you won't regret it.
  • Stayed: March 2016, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank kelly q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded April 26, 2016

Dear kelly q, thank you for choosing to stay with us at the Grand Beach Hotel Surfside and for giving our property the top traveler rating possible. We are simply thrilled to read of what a fantastic experience you had while our guest and of your satisfaction with the hotel quiet, beachfront location and spacious and immaculate rooms with amazing views. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We very much appreciate your kind recommendation of our establishment to others, and look forward to welcoming you for a return stay very soon.

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