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Grand Beach Hotel Surfside
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Reviews (1,628)
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All reviewsrooftop poolbal harbourbeautiful hotelfull bathroomswrap around balconyocean frontvalet parkinglobby bartwo bedroom suitebeautiful lobbysofa bedbeach servicehotel restaurantsitting areamiami areaper daybeach chairs
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734 - 739 of 1,628 reviews
Reviewed May 16, 2014

We came to Miami from brazil we stayed 3days . When we arrived at hotel was very nice ... Hotel was in construction and parking was a lil hard ... But the food and service at the restaurant was excellent especially Bruno he spoke Portuguese helped us with the Miami map made us feel like family ... I will definitely recommend this hotel

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Jao L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded May 19, 2014

Dear Jao L, we would like to thank you for not only choosing to stay with us at the Grand Beach Hotel Surfside, but also for your precious time giving your feedback. We are so very happy that you enjoyed the hotel and that the overall hotel ambience was to your liking. We would like to apologize for the construction you came across upon your arrival. This is only a temporary work being done and we expect to finish with it soon, so it should not be of disturbance to you, if you decide to join us again in the future. Thank you dearly for the lovely remarks you have made about Bruno. We are thrilled to learn that his can-do service attitude contributed such great value to your stay at the hotel. We appreciate your recommendation of our property and hope to welcome you back soon.

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Reviewed May 13, 2014 via mobile

... The Grand Beach Surfside is very nice with the best staff! :-) The rooms has a high, nearly new standard with an awesome view ocean or sunset view. The pooldeck on the roof is a good choice, if you are smoking or you don't wanz to be disturbed by babies or kids. ... Many thanks to Iannis and Claudia. It was a pleasure to meet you. And very special thanks to Mario. You are the best, miss you. :-)

Stayed: May 2014, traveled as a couple
3  Thank mhenffm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded May 15, 2014

Dear Mhenffm, thank you for taking the time out of your day to give us your opinion on your most recent stay here at the Grand Beach Hotel Surfside. We are really pleased that we were able to take good care of you and deliver the five-star experience that you and your partner deserve. It is with pleasure that we learn that our room accommodation and the view it had to offer both got the stamp of approval from you. We are also excited to know that our amenities and onsite services were able to suite you during your stay. Thank you for the lovely feedback you have shared of our staff members and their excellent service attitude. Now that you have experienced and enjoyed what Grand Beach Hotel Surfside has to offer, we would like to welcome you back again soon.

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Reviewed May 13, 2014 via mobile

We stayed 4 nights and must say the standard is top. The little ailments are improvable, no question and there are still work to do since it's a brand new terrific house with it's awesome architecture. We liked the place with it's beautiful big balcony, rooms are big enough, bathroom could be bigger but is good enough. Unfortunately they have no suitcase racks so we had to put our suitcase on the white covered seat, wondering how they look after 6 month. The stuff is very friendly and attentive.
The beach is great but service a little sloppy, could be better maintained over the daytime.
Unfortunately the pool bar is closed after 9pm, the most beautiful place on top of the Hotel with very comfortable sitting accommodation. One block ahead, in walking distance, there is a Publix and several Restaurants and one of the most exquisite shopping mall in US.
For people like the night live, the Hotel is quiet far from South Beach but by Taxi in 20 min in the heart of SB.

Stayed: May 2014, traveled as a couple
1  Thank Oliver D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded May 15, 2014

Dear Posaco1, we appreciate the wonderful review you have shared of your stay at the Grand Beach Hotel Surfside. We are glad you gave us your opinion on both the good and not so good impressions of our property. We are very pleased you enjoyed your room accommodation, its beautiful balcony, and the spectacular view. We apologize for the lack of suitcase rack within your room. We will look into this matter. We are glad you found the area immediately surrounding the hotel as convenient and suitable for a relaxing vacation. While we are delighted the majority of our staff impressed you with a friendly and attentive attitude, we are sorry to read that your experience at the beach left something to be desired. We will be sure to follow up on your comments in this aspect. Thank you for the lovely photos you have shared alongside your feedback. We hope to welcome you back soon.

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Reviewed May 12, 2014

We have been coming to Bal Harbour for years to visit family and decided to try The Grand Beach Hotel on this visit. We had an excellent experience at this bright, spacious and well staffed property.
What we liked:
1) Our flight landed early and we called to see if early check in was available. While our room was not ready yet we were told we could be upgraded to another King Suite with a Jaccuzzi. Although it did not face the ocean as we had booked, it had two bedrooms instead of one. It was an spacious, well designed room and the deck was fantastic as was the jacuzzi. Special thanks to the front desk for making this happen.
2) The location is great. You are steps to the beach and the wonderful shops and restaurants at The Shops st Bal Harbour.
3) All of the pools are great but the rooftop pool and longe area is very special and a wonderful place to relax before sunset.
Room for improvement:
1) While the valets parking staff was friendly and courteous it usually took between 10-15 minutes to retrive a car even after we phoned ahead for it.
2) We were surprised to be charged for beach chairs and umbrellas at the beach.
We did not dine at the hotel but did enjoy an esspresso at the gelato and esspress bar which ofers take out.
We would definitely return. Thanks to everyone on staff for finding us a new hotel in the area.

Room Tip: There is still construction happening across Collins Ave so you may want to go for the ocean front room.
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ziggys2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded May 13, 2014

Dear Ziggys2, thank you for trusting the Grand Beach Hotel Surfside as your accommodation on your most recent visit to the Bal Harbour area. We are absolutely thrilled to know, we managed to live up to all your expectations and needs. It has been our pleasure to serve you and best accommodate you by extending an early check-in and a room upgrade on your arrival date. We are very happy to read that our location, with its direct beach access and walking distance to the Bal Harbour Shops, proved convenient to you. We are delighted by the kind words you have shared of the rooftop pool area. We agree with you that the SkyBar is the perfect place to enjoy the sunset over Miami. Thank you for taking the time to advise us of your suggestions for area of the hotel that require improvement. We have forwarded those to the attention of management and shall take them into consideration in the future. While we do add a beach chair and umbrella rental fee, we do not charge a mandatory daily resort fee, which is the standard at so many other properties in the area. We prefer to have our guests pay only for services they have actually used. Thank you once more for your feedback and valuable observations. We will be looking forward to your return stay with us.

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Reviewed May 11, 2014

Although the facade of this hotel is still undergoing construction, everything else looks very nice and spacious (huge lobby and bar area on the ground floor) in this hotel. We enjoyed our breakfast on the open terrace, the pool on the roof and beautiful beach just a few steps away with very reasonably priced sun beds and food&drink service. For someone going after nightlife activities in Miami Beach this location is not ideal as it takes upto 15 mins by taxi to the 'downtown of nightlife'. The upside of this are quiet evenings with no crowds and loud music outside the doorstep of your hotel. I'd recommend this hotel for a family holiday.

Room Tip: choose a sea view room!
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Emil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel Surfside, responded to this reviewResponded May 13, 2014

Dear Emil A, thank you for sharing such lovely feedback as a result of your recent visit to property. We are so happy to learn of the satisfying experience you had while our guest. Please accept our apologies, if the façade work currently done on the hotel disturbed or inconvenienced you in any way. We are glad to read that our breakfast buffet and pool and beach areas received the stamp of approval from both you and your family. We do agree with your description of the area immediately surrounding the hotel, as it truly extends the perfect atmosphere to enjoy a quiet and relaxing vacation. We appreciate your review and cannot wait to welcome you and your family back soon.

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