The first day at Solara was challenging at best. Upon check in we were informed that the pool would be closed for several hours during the day for maintenance on the roof. Immediately put a damper on me as I had planned to spend most of my days by the pool reading and relaxing. I gave the desk clerk credit card for the damage deposit. There was an hour before we could actually get into our room so we left and did some shopping. I asked specifically if we had a room with a balcony. I even requested that when reserving the room. After we returned I the lobby was full of others trying to check in the manager loudly announced that my credit card had been declined. I could feel everyone in that room turn and stare at me. I knew that was impossible so I called my bank. Upon calling the bank I was informed that a hold had been placed on my card due to someone repeatedly putting in the wrong pin number which is weird because I told the desk clerk to use as credit card and a pin would not have been necessary. She never even mentioned putting in a pin number. I was able to get it straight but at that point i was embarrassed and frustrated . Then we get to the room and have no balcony. I was beyond livid. I argued with the front desk to no avail. I was ready to pack up and find a new place.. we ended up staying and the week turned out beautifully. Not having the pool on several days was an inconvenience but I will say after the initial check in the remainder of the staff was helpful and courteous. Having the grills were great and the hammocks were oh so relaxing after a long day. Publix is near by for all the grocery needs. I would definetly stay again.
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- Also Known As:
- Solara Surfside Hotel Surfside
- Solara Hotel Surfside