I rarely write a negative review, travel a lot and am happy with clean and safe. But I stayed here 3 days on business and reserved a suite with refrigerator and microwave. Pros: nice lobby, restaurant and bar, fitness center was large and very well equipped, pool area was nice and well decorated. Restaurant had coffee for $3 a cup, they did have expresso and lattes also. Bed was comfortable. Cons: during check in, both men at the desk seemed preoccupied and mentioned nothing about the amenities of the property, in the room, the light switch does not work to turn on lights in the living area and it is dark in the room. The light between the living area and bedroom is out, so very dark when trying to get dressed, they did change this when I requested, sliding doors on closet are off the track and were not put back on the track at any time during the 3 days I was there, mirror on wall was filthy, housekeeping did not empty coffee pot of old coffee when cleaning room. Day 1, I had 3 towels, day 2, I was left 2 towels, day 3, 1 towel! Water in toilet was yellow when I arrived from urine. There was a refrigerator but not a microwave in my room , when I called the front desk to inquire about this, I was told only suites had microwaves. I told him I was in a suite and was put on hold for 10 minutes. When the call was picked up, it was another person, who said that suites did not have microwaves, but they could move me to a regular room if I wanted one. The internet is free and hardly worked the first night. I would log on with the provided password, and by the time I would pull up a webpage, it would return me to the log on page again, this continued for about 20 minutes, when I called the front desk, he said he had no idea what was wrong with it. So, I didn’t use it. Hallways smelled like urine in certain areas, carpets are stained and worn in hallways and rooms. AC in room took about 8 hours to get from 78 degrees to 70, so it was a warm night.
- Official Description (provided by the hotel):
- Located in South Florida's bustling Broward County just minutes from Fort Lauderdale, The SAWGRASS GRAND Hotel and Suites ushers in a new era of modern style in one of the state's premier business and leisure destinations. An anchor in South Florida's mix of high-tech companies and powerhouse retail centers, the service-driven 289-room hotel is a sought-after destination for sports enthusiasts, shoppers and sightseers alike, offering easy access to Sawgrass Mills Outlet Mall, Hard Rock Stadium, BB&T Center, as well as the Everglades, beaches and popular South Florida attractions. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Sawgrass Mills
- Holiday Inn Sunrise
- Sunrise Holiday Inn