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“Nice hotel - GREAT location!”

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Sawgrass Grand Hotel and Suites Sports Complex
Ranked #4 of 4 Hotels in Sunrise
Reviewed February 11, 2013

The hotel was very nice & clean; the room was very comfortable. We have stayed at this location before, and we're actually VERY PLEASED that we pulled up to this hotel this time :) Our room had a balcony (which I would highly reccomend)!!! The hotel restaurant is italian cuisine, which happens to be my favorite! Our food was ok...nothing GREAT!! We di9d ask for a few special things, like extra salad dressing & butter - didn't ge either until we called back after receiving our food, and then only received half of what we asked for the second time. We dropped the issue after that. The staff was very nice, but was hesitant when we asked for late check out; they eventually said yes. Overall, would definitely book this hotel again!!!!!

Room Tip: Definitely request a balcony room if you're a smoker, or just like to spend time outside.
  • Stayed: February 2013, traveled as a couple
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Thank kriswalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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692 - 698 of 1,110 reviews

Reviewed February 11, 2013

I booked 2 rooms in Holiday Inn, because we wanted to visit Sawgrass Mills Mall. The hotel is an average Holiday Inn, so nothing special. The positive thing is, they offer free transportation to and from Sawgrass Mills Mall. So we used the service twice. If you take a taxi to the mall, it costs around 20 usd, with return 40 usd.

After we checked out, our shuttle driver arranged us a car to go to Port Everglades, where Royal Caribbean ships are. We paid to the driver 40 usd (we were 4 people, so 10 usd per person)

I would recommend this hotel to pre or after cruisers, who would like to shop in Sawgrass. Compared to Sheraton and Doubletree, if you have a price advantage, go for it.

  • Stayed: January 2013, traveled as a couple
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1  Thank dunyao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sawgrass Grand Hotel and Suites Sports Complex, responded to this reviewResponded July 17, 2013

Dear dunyao,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the free local shuttle service we offer. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

This is a very pleasant hotel. My room was very nice and comfortable. The air conditioner was a little loud despite being on a top floor. The Breakfast Buffet was okay. The servers weren't ready to open on time. There was a chef to prepare eggs/omlettes cooked to order. However, it took another 15 minutes for him to bring the pans and cooking utensils out and I didn't have time to wait due to my schedule. The parking is on both sides of the hotel and if you get in late, it's hard to find a good parking space. The parking lot lighting is dim.

  • Stayed: February 2013, traveled on business
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Thank Laurie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sawgrass Grand Hotel and Suites Sports Complex, responded to this reviewResponded July 17, 2013

Dear Laurie M,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our room.

However, We’re sorry about the air conditioning and the slow service you received. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

I stayed in this Hotel 3 days over a weekend because the price was very attractive for this standing. The room was on the second floor looking over the swimming pool. There is also a fitness room. The room was very spacious, a King bed. Flat TV with HD channels (movie and sports), coffee maker and complementary internet. However, it is not possible to open any windows, so you have to use the air conditioning that was quite dirty but working well. The air conditioning really needs to be cleaned. There was also a huge stain on the carpet in the middle of the hall way. Around the hotel there is not much to do, but the Sawgrass mill shopping centre is not too far. Overall, the hotel is comfortable for the price I paid.

  • Stayed: January 2013, traveled on business
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Thank midrangehoteltester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2013 via mobile

Overall hotel was priced fairly for a weekend stay. Rooms were clean, spacious, and comfortable. We were on the 4th floor and the hallway smells like mold. Maybe needs new carpet, who knows but it would make a person allergic mold probably go nuts. Pool was small but very cute. Would stay here again but not eat at the restaurant. Two adults, two children ages 4 and 1 and they add the tip on? What is that?

  • Stayed: January 2013
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2  Thank Michele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sawgrass Grand Hotel and Suites Sports Complex, responded to this reviewResponded February 7, 2013

Dear Mmostek,

Thank you for posting a review of our property. I am delighted that you liked your room accommodation. We'd like apologize for any inconvenience or discomfort you may have experienced due the unpleasant odor in the hallway. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Your comments are being reviewed by the hotel's management and appropriate action will be taken.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2013

This place is a pretty average and bit old fashion Holiday Inn, but it features an excellent grass soccer field. So if you love playing soccer, this is your place! The rooms are okay, furniture and mattresses seem a bit old and used. There is a public microwave next to the reception. Receptionist was always friendly and helpful.

Room Tip: If you look where to host your soccer team's next training camp, this maybe your perfect place...
  • Stayed: January 2013, traveled with family
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Thank kbzensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Sawgrass Grand Hotel and Suites Sports Complex, responded to this reviewResponded August 1, 2013

Dear kbzensen,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. we appreciate your nice comment regarding our staff.

HJowever, We’re sorry we fell below your expectation regarding the room furniture and mattress. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

A unique Holiday Inn, in that most people staying are using the ball fields next door
Its location was important to us to visit relatives in the area, and we felt very welcome and comfortable. Management was receptive and helpful. We had a problem with the AC and they fixed it ASAP. The rooms are large and well equipped. Pillows are VERY small however, but on request will give more and larger ones.

Room Tip: Large hotel so ask for rooms close by front elevator if possible.
  • Stayed: January 2013, traveled with family
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1  Thank daylilly50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sawgrass Grand Hotel and Suites Sports Complex

Address: 3003 N University Dr, Sunrise, FL 33322-1610 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Phone Number:
Location: United States > Florida > Broward County > Sunrise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Sunrise
Price Range: $79 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel and Suites Sports Complex 3.5*
Number of rooms: 289
Official Description (provided by the hotel):
Located in South Florida's bustling Broward County just minutes from Fort Lauderdale, The SAWGRASS GRAND Hotel and Suites ushers in a new era of modern style in one of the state's premier business and leisure destinations. An anchor in South Florida's mix of high-tech companies and powerhouse retail centers, the service-driven 289-room hotel is a sought-after destination for sports enthusiasts, shoppers and sightseers alike, offering easy access to Sawgrass Mills Outlet Mall, Hard Rock Stadium, BB&T Center, as well as the Everglades, beaches and popular South Florida attractions. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn

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