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“Service & Food”
Review of Villagio

Villagio
Ranked #7 of 240 Restaurants in Sunrise
Cuisines: Italian
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Reviewed February 5, 2014

We had dinner at Sunrise.

The restaurant was busy and not organized. We usually eat in Mizner Park and enjoy the food and your employees go beyond to make the meal enjoyable.

I AM COMPLETELY DISGUSTED AND AT A LOSS FOR WORDS OF ALL THE ISSUES THAT OCCURRED.

1. We were the next two to be seated and it took additional 30 minutes because they kept seating everyone who was complaining

2. We sat and it took 12 minutes for the waiter. I even got up to get myself menus because no one gave us any. He then took our drink order but never came back.

3. Drinks never came but Water, Burnt Bread and Broken crumbs of chips after
asking.

4. Waiter dropped a glass on the floor next to my wife's foot and no one said sorry or even check to see if she was ok. The table of four next to us got up to check her because it happen so close.

5. Still waiting for drinks.

6. Walked up to the manager and explained what had happen.
Seating, Waiter Issues, Glass on my wife's foot. Burnt bread no drinks etc etc.

7. The manager took our full order. Still waiting for drinks! Drinks came finally and the rest of the night I was not asked if I wanted more cocktails. I guess I can only order one cocktail at this meal.

8. Caesar Salad, Lettuce was old and brown.

9. Fish came not cooked right but ate it because we had a show to go to at 8 and it's now 8:15pm.

10. Waiter or Manger never came back to check how the meal was or if we needed anything else...

11. I had to find the waiter for the check.

12. Wife couldn't believe I left a tip.

No one even cared enough to make sure that they did everything possible to rectify the situation.

I EMAILED AND MAILED A LETTER TO THE CORPORATE OFFICE AND RECEIVED NO RESPONSE. THIS IS HOW MUCH THEY CARE ABOUT THERE CUSTOMERS.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Mbski2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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144 - 148 of 353 reviews

Reviewed January 8, 2014 via mobile

The staff is unbelievable helpful and nice! We had the lobster for 2 people and it was unbelievable! Amazing service and excellent food! It has definitely exceed all our expectations! 110% recommended

Thank CamilaMontemor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

wow what a great oasis in the middle of sawgrass which is a mad house
i had the tuna and advocado followed by the veal milanese amazing value and great food

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Laurence D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

The restaurant is inside a big mall and it is usually very crowded.
There are some tables outside that are in a more quiet environment.
The food is good. I've tried a grilled chicken and it was well done.

Thank Principissimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2013

When we left Sawgrass Mills Mall, went closest this restaurant and there was this smell!!!! Could not pass! What never had regrets. Quick service, good price, big and tasty dishes. Pasta with lobster from special menu was unforgettable.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Viktoriya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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