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“Welcoming and Comfortable”

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Doubletree by Hilton Sunrise - Sawgrass Mills
Ranked #1 of 4 Hotels in Sunrise
Certificate of Excellence
Reviewed February 4, 2014

I found my stay really comfortable and the staff are warm and friendly. The amenities were top class. The hotel is also close to the mall and some lovely restaurants, including the one on the premises. If I could, I would definitely stay there again!

  • Stayed: January 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Carey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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971 - 977 of 2,359 reviews

Reviewed February 4, 2014

My wife and I stayed here on our return from vacationing in the Florida Keys before flying back home. Like the proverbial "curate's egg", this hotel had good points and bad. The staff were great and really helped where they could. The restaurant food was excellent, breakfast was superb, with lots of choice both hot and cold. Dinner was also well cooked, although the menu was somewhat restricted and uninspiring. One criticism here, however, was with the air conditioning. This was set (typically for the US?) way too low. While this is fine when you first step into the lobby from the outside heat, in the restaurant it cools the food down far too fast. We were left shivering after a few minutes and trying to eat our meal before it went completely cold.
Another disappointment, do we have to listen to music over the PA system all the time? There was nowhere in the hotel where you could escape from it! Plus, it was all of the same genre - not to everyone's taste.
Finally, one of the basic requirements people want from a hotel is a good night's sleep. Why then does this hotel have room doors that have to be forcibly shut creating loud crashing noises each time someone closes the door? Surely a hotel of this caliber can have quiet closing door mechanisms?

Stayed: January 2014, traveled as a couple
1  Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2014

We recently enjoyed a one-night stay at this hotel. The front desk staff treated us like royalty on check-in. The hotel is very clean, comfortable, quiet and convenient. I didn't have an opportunity to try the hotel dining but my wife gave the breakfast a big thumb's up. There are also lots of shopping and dining options nearby.

  • Stayed: January 2014, traveled as a couple
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Thank K2V2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2014

The front desk staff is very helpful and courteous, Banquets department is very professional and their Chef is exceptional. Overall a great place for business meeting and events. highly recommend this hotel

  • Stayed: January 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Tamarys B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this reviewResponded February 21, 2014

Thank you for your review and I'm glad you enjoyed our staff I'll make sure they know about your review! See you again next trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

Hotel was very clean and comfy. If you are looking to visit the Fort Lauderdale area then this hotel is about a 20-25 minute drive to Fort Lauderdale and the beach but is obviously cheaper than staying at a hotel on the beach and therefore isn't a problem if you have a car.

Hotel is opposite the Sawgrass Mills Outlet shopping mall, one of the biggest in the country I believe. There is a TGI Fridays next door, but we went on a Saturday night when it was absolutely packed and the food not good (but that has nothing to do with the hotel).

Gym was impressive. Wifi was good.

Only issue with this hotel was the noise, we could hear running water and toilet flushing from the room above, so ask for a room on the top floor.

Room Tip: Try to get a room on the top floor
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  • Stayed: January 2014, traveled as a couple
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1  Thank Tracy166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnSchillingGM, General Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this reviewResponded February 21, 2014

Thank you for your review hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

Nice hotel, stayed there for two days prior to our cruise. Staff were friendly and helpful. The only room available at check in was behind the elevators, we didn't want to wait around to check in so we took it. The front desk manager did inform us of that prior to taking the room but told us the center evelvator shut down during the night to reduce the noise. Although it wasn't great we put up with it. There was also no view in the room except the roof of another building and the sound of what seemed to be a generator running all the time 24 hours a day. That was more anoying than the elevators.
It took a long time to get the room made up the second day, it wasn't done until after dinner that evening. We were in and out many times and there were plenty of opportunities to do it but they never seem to get around to it. Perhaps they make new arrivals the priority?

Location was great with it being close to the shopping mall and restaurants

Room Tip: Stay away from the elevators
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  • Stayed: January 2014, traveled as a couple
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1  Thank CarribeanTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2014

We went to this hotel because it was booked for wedding accommodations for those attending our nephew's wedding. The hotel is very clean and nicely decorated, but what really made the difference for us was the friendliness of the staff. Particularly, at check in, the young lady who assisted us was very friendly, had a great personality, and really made us feel welcomed.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank slancia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Sunrise - Sawgrass Mills

Address: 13400 West Sunrise Boulevard, Sunrise, FL 33323-0909 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
Phone Number:
Location: United States > Florida > Broward County > Sunrise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Sunrise
Price Range: $134 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Sunrise - Sawgrass Mills 3.5*
Number of rooms: 250
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Also Known As:
Doubletree By Hilton Sunrise - Sawgrass Mills Hotel Sunrise
Crowne Plaza Sunrise
Sunrise Crowne Plaza

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