Stay away! No pride of business ownership - we made a deal for cash and a law enforcement discount to rent a boat for two days, then he added tax! No business owner does that when a cash deal had been negotiated. We are LOCALS to the same key as this boat rental place and Joe and his wife still ripped us off with straight faces. We could see that the 22' boat was not a beauty - we just wanted a dependable vessel to show our guests the local islands and reefs.
The free live bait cooler was empty, the "water toys" were chewed up styrofoam noodles laying near the used snorkles, fins and masks baking in the sun on the dock, next to a fresh pile of dog feces. No thanks.
Out the mouth of the canal our instincts told us the boat was running poorly and that we should turn around, but we had 5 people counting us for a day on the water.
The boat never went on plane, never went faster than 10 mph with the wind at our backs, and regularly stalled.
After our disappointing day we went to talk to Joe and he told us to bring the boat back in the morning and we would work things out. Over there by 7:15 am we were told that Joe had just left but would be back soon. After grabbing some coffee we returned to find our same boat being re-fueled and rented to 6 asian tourists! Joe's lack of conscience was appalling to us and confirmed that he had no regard for his customers satisfaction much less their safety out on the water in one of his ill-maintained boats. Joe had an excuse and a sly answer for each of our complaints - he lacked humility and any thought of an apology or guilt. He refunded us less than half of our original monies and acted like we got him one over on him!
That evening as we sat at the bar up the canal from Keys Boat Rental, we saw Joe himself towing in another one of his fleet.....an event that happens each day according to the help at the bar!
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