I, along with a group of approximately 40 people, just returned from a 3-night stay at Pirate's Cove. Our stay was organized under a group rate ($109/night) and our organizer was told that the $20/night pet fee was waived (we were in Stuart for a rabbit expo). Upon check-in, we were told that the pet fee was not waived and we would be charged. Our organizer called and was told that they would waive 1 night pet fee. At check-out our entire group, including those that didn't bring pets, were charged for every night they were there and there was also a rollaway bed fee and no one had a rollaway in the room. The rollaway fee was removed from the bill, but they would not budge on the pet fee. The pet fee was removed from the bills for people that didn't have pets. Our rabbits were kept in pens and we left the rooms SPOTLESS. I even brought my Dyson and vacuumed the entire room and we also wiped down and sanitized every surface. We even took pictures from every angle and advised our entire group to do so also. The front desk staff had no interest in even attempting to resolve our issue.
I do have to say that rooms were clean and comfortable, the food and service in the tiki bar and pool area was outstanding (special kudos go out to CJ and Kristen), and the pool inviting. We had no issue at all with the premises or service staff.
The issue in the first paragraph really soured our entire experience. Between room fees, 2 dinners and one lunch, our group spent thousands of dollars at Pirate's Cove. This is an annual event (this was the 4th year) and we are really incredulous that this establishment would drive our group to another resort over a $20 pet fee. If it weren't for this, we would have loved to come back next year.
- Official Description (provided by the hotel):
- Pirate's Cove Resort,is a waterfront hideaway on Florida's Treasure Coast offering a unique getaway for rest and relaxation, or great excitement and fun.The pet friendly 50 room hotel is situated at the edge of its own private marina in the historic fishing village of Port Salerno. We are a full service marina, equipped with 50 slips for boats up to 80 feet in length. Our resort offers guests the option to arrive by water via the inter coastal waterway or by car just off Dixie Hwy.On premises is our Pirate's Loft restaurant. Lounge and waterfront TIKI BAR offers fresh seafood,crisp salads and a large array of mouth watering appetizers await you. Live music on Friday and Saturday. WELCOME TO PIRATE'S COVE RESORT AND MARINA ... more less
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- Also Known As:
- Pirate`s Cove Resort And Marina Hotel Stuart