We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rude and Extremely Unprofessional Management”
Review of Benihana

Benihana
Reserve with OpenTable
Benihana is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #42 of 282 Restaurants in Stuart
Certificate of Excellence
Price range: $30 - $30
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Large groups, Business meetings
Dining options: Dinner, Reservations
Dining style: Casual Dining
Cross street: North River Road
Reviewed January 5, 2014

Came for New Years. Planned on a long wait, visited the lounge which was first come, first serve, got a drink and waited for a seat to open while we waited on our cook table in the restaurant. Almost attacked by a patron that claimed there was another line for seating in the lounge. We patiently waited for another table, tried to sit again and another patron insisted the table was theirs. I confirmed with the bar and servers that the lounge was first come service. Once again, tried to sit at now a 3rd open table and a patron and 2 ladies walked in from the stairway insisting yet they were next. When we asked the manager how the process worked, if names were on a list, he stated you stand in the hallway and wait on a table. I explained we had been waiting for 45 mins for a cooktop but got drinks and were going to have sushi prior to dining and asked what the process was if you are in the bar, he proceeded to insist one of our party, my 13 year old son should stand in line in the hallway. In disbelief we got up and walked out. Super rude and disappointing. We left and went for sushi and Thai at a local bistro and had much better service. We wrote and called Benihana to explain or frustration that we were celebrating our sons birthday, no response. Must be nice to be that comfortable in business that this potentially could have ruined our night and my sons birthday. All he wanted was, "cook in front of you" for dinner and sushi.

Thank Gina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (223)
There are newer reviews for Benihana
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

135 - 139 of 223 reviews

Reviewed January 3, 2014

Food was good, but pricey. Service was spotty. Overall, exactly what you'd expect from a Benihana. Kids loved it.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Craig T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014 via mobile

We've been here a few times & always fun. Food is fine but not anything to rave about. We almost always see dolphins - which is a plus. Great for families. Good kids menu.

Thank susalcarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2013

You just can't beat the food here, from the sushi to the hibachi. Very pricey, but worth the meal and the experience every time! Nice to walk down by the beach after your meal, too. Beautiful location.

Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2013

Dined last night for our daughter's birthday and, as always, it was great. Food is always excellent and the show by the chef, even though we've seen it many times, still delights our grandson. Service is attentive and the waitstaff is very friendly.

Thank jackat30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Benihana? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing