We came to Bonefish (only second visit to this restaurant) with two other couples as a combination business/friends dinner. While the prices here are rather high, the food quality is as well, so it seemed a good choice for this occasion. The food was not what disappointed us about this visit, either. It was excellent. The disappointment was the service and the management.
The evening we were there, the restaurant was comfortably full, but not overly busy. There were always a few tables empty. There appeared to be sufficient wait staff, but the service was quite slow and disjointed. This became more apparent as the evening went on, although by the time we left, there were only a couple of other tables still occupied. After the last of our party finished eating, it was more than 15 minutes before anyone came by to check on us. What was even more remarkable was that when they did, we were not even offered coffee and/or dessert. The waitress simply brought us our check and said goodnight.
There was much confusion among the wait staff several times... the worst was as they tried to clear our bread plates and make room for the salads... and in their rush to collect the wine list, as I raised it up from the table, the server swiped it out of my hand, knocking my glass of red wine all over my new shirt and my trousers. Imagine my surprise when instead of receiving an apology I was told, "that's okay... don't worry about it... This happens more often than you think..." I would certainly hope that they don't often dump drinks in their patrons' laps, but it certainly didn't seem to bother anyone there (other than me).
Not only were the servers not apologetic about having dumped a full glass of wine on me, the manager never came to even check on me, not to mention offering an apology. I had to ask for him after we'd paid the check and were ready to leave. When I asked him why he had not come to check on the situation, he claimed that he had not been aware of what had happened. Even after sharing with him about it, I had to tell him that he would be receiving a cleaning bill... he hadn't made even a motion towards offering anything in the way of making amends.
I was truly disappointed in this experience.
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