Having been to this wonderful Duffy's every time I come to the area, I was looking forward to another great experience, as I have had in the past. We were a party of 6 arriving at 5:30 on a Friday night. Things were hopping at this place and I was given a buzzer and told the wait would be 25 minutes. After our time passed another waiting customer commented that she was told the buzzers weren't working, so the hostess came over to us and asked that I follow her to see if a table was okay. We were shown an outside table that wasn't even under the canopy of the restaurant but took it so we could start our dinner. We ordered drinks, since we love the 2 for 1 specials they run. They came in a timely fashion and we ordered immediately forgoing apps since we just wanted to eat our meal. As time progressed we ordered more drinks and continued to watch all the activity in the square. By the way this was the night for the big Christmas Parade in town so there was a lot of activity and all the great stores were open late. As 40 minutes passes a different waitress came over and explained that some printer had broken and our waitress never got the printout that our order was ready, so it had sat under the warming light for 20 minutes. They were going to recook new meals and that would be another 10 minutes and she brought us drinks and some free salsa and chips to tie us over. At this point everyone was getting hungry. Well our meals finally arrived an hour after ordering, and everyone ate their meals. I guess at this point we just wanted to leave but on my way back from the restrooms I decided to ask to see Sevan Hashas the Manager. He was most apolegetic for what had happened.since I explained how embarrassed I was to have brought people here and had raved about the place.. He was very aware of what had happened to us and said our evening was on him. That was not what I was expecting but so kind of him to do so. He also came back to the table and spent some time with our group. It is always so nice to feel welcomed in a restaurant by management. He also sent over some large hot fudge sundaes for us to share and enjoy so our evening ended on a high note. All in all we will be back to Duffy's again, they certainly know how to take care of their customers when things can go wrong. Kudos to Duffy's for having a great manager in Sevan..