Okay Have only checked in so far and barely had time to really take a good look at the room but here is what I can tell you so far and I will follow up with pictures shortly.
Check-in: Book over a month in advance standard king room and was upgraded to an ocean view king and promised that if an ocean front room was available when I checked in I would be upgraded to it. So I arrive and ask if there is an upgrade and the New front desk associate tells me she needs to ask her front desk supervisor Jennifer. So Jennifer proceeds to tell me they have an ocean front room but I would have to pay an 80 dollars upgrade charge if I wanted the room, I insisted that the other manager I had spoken to previously said I would be upgrade complementary if the room where available and she just then proceeded to start answering phones that were ringing. I was never offered an platinum amenity even. I had to ask several times just to receive the General managers business card. So now we go back to the car and drive to the other building. This building is right on the ocean and a great location and looks great at first glance.
The Sand Piper Building:
This is a dated ocean front building pool is clean and looks nice this is about the only nice thing I can say about the building other then it is ocean front. Everything is worn, dated, rusty, sticky and stinky. we get into the elevator and proceed to our room open the door and room smells musty, carpet looks dingy and it is not very well lit, this tells me they are trying to hide the way the room looks and with good reason.This room has dirty carpet, a couch that is like a residents inn sleeper love seat with broken spring that is uncomfortable to sit on and noisy, sliding glass doors are dirty, table and chairs are all nicked scratched and dented,air returns are filthy, several cabinets in the kitchenette are screwed shut, Patio chairs and table are dirty and worn, Bed sheets are all wrinkled and look like they might have not been changed from the last guest, high cleaning and dusting is something that is is clearly never preformed here. I can go on and on but think you get the picture. If not I will be posting many pictures so that you can see for yourself. we are traveling with my 6 month old grand daughter and can not even put her on the floor to play here. Manager called my room now I know why the employees do not care about there guest. Sham on you Mr. Brad Cochran this place need de-branded Mr. Marriott would be embarrassed
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- Also Known As:
- Marriott Beach Resort And Marina Hutchinson Island Hotel Stuart
- Marriott Stuart
- Stuart Marriott