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“Fantastic Service, Stunning Views”

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Hutchinson Island Marriott Beach Resort & Marina
Ranked #5 of 11 Hotels in Stuart
MD
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Fantastic Service, Stunning Views”
Reviewed June 28, 2013

As others have written, this does not look like a typical Marriott. Though the service across the board was exceptional, including the gentleman who checked us in, John (who drove ahead of us to the beachfront resort so we would not get lost at night - best guy ever!) and Chris (not sure what he did because he was every where doing everything - great guy!). The beachfront property needs updating but it's location right on the beach was outstanding and the view (we had room 3401) was simply stunning. There is a little poolside restaurant. The kids meals there were served in a beach bucket which the kids got to keep and came with "dirt pudding". Very cute! You can walk for miles on the beach and we collected some wonderful shells. Though it was not the most upscale resort it did have a nice casual beachy feel and the service and views more than made up for the outdated building.

  • Stayed June 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mandssa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, July 1, 2013
Dear Mandssa,

We are so glad that you and your family enjoyed your stay. We try to keep our property representing Marriott brand standards at all times and hope that our service, cleanliness, and inventive menu help to achieve an overall satisfactory experience for families vacationing with us. We never do claim to offer a five-star resort experience, but always strive to give guests the absolute best value for their vacation dollar!
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758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 25, 2013

The management of this Marriott provides terrible service when you have a complaint. Usually Marriott hotels provide great service if you explain that the room is untidy, yet even after we complained the rooms remained dirty and not maintained well. Our family have stayed at Marriott Hotels and enjoyed their hotels in the past. We get together annually for family reunions and enjoyed their hotel chain.. We never experienced anything like this before!

Room Tip: Inspect your rooms before you stay at this Marriott.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, July 11, 2013
Dear PaulS

We are very sorry that you have had a poor experience at our hotel. We have tried to be in touch with you since your departure, but you have not returned our phone calls. We always try to maintain Marriott's high quality standards and apologize if you feel we fell short in this instance. Please be assured that this is a very isolated incident as most of our guests DO NOT have complaints regarding our housekeeping. We completely understand how this might have affected your stay and for this we do apologize. We have been reviewing this entire situation in house with our management team to determine what happened and to rectify the situation so that it does not happen again.
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Winter Haven, Florida
Level Contributor
3 reviews
Reviewed June 24, 2013

We stayed at the Hutchinson Island Marriott Beach Resort this past weekend and had an amazing experience. Upon check in we were upgraded to an amazing Ocean Front Balcony room. While waiting for our room we visited the Tiki Bar at the Sandpiper hotel. The bartender was outstanding and remember us by name for the majority of our stay. She said she had been there for 18 years and it showed. She knew how to treat her guests. We had dinner at the Baja Grill. The food was great for our service was OUTSTANDING. The staff was very friendly and attentive. One of the staff (Mark) played the Clarinet for us. He played several songs for us, mainly to entertain our seven year old son. We only live two hours away and this will become one of our favorite places to return to. Over all I am extremely pleased with our experience. My hats off to the entire staff!!!!!!!!! Can’t wait to return!!!!!!!

Room Tip: Ask for a Ocean front room at The Sandpiper
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  • Stayed June 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Fynnzup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, June 25, 2013
Dear Fynnzup

Wow! Thanks so much for the amazing review! We are so thrilled that you had such a wonderful time. We realize that any hotel experience is made all that much better by the people who welcome our guests and we take pride in the fact that so many of our employees have been with us for a long time and love their jobs. We look forward to seeing you and your family again this summer!
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wellington
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 21, 2013

How wonderful having such a lovely resort to prepare for a nearby wedding and stay afterwards. This Marriott is very close to The House of Refuge which is quite popular as a wedding location. The rooms are clean, well appointed and spacious. Ours overlooked the golf course and was very quiet. The pool area is beautiful and includes Latitudes Restaurant & Bar so convenient for lunch! We thoroughly enjoyed the buffet breakfast at the Baha Grille. Now that I found the Marriott Beach Resort and Marina on Hutchinson Island, I'll be sure to return!

Room Tip: If you like quiet, book a room overlooking the golf course. Besides having a lovely view it is very...
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank eyewonit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, June 24, 2013
Dear Eyewonit

Thanks so much for your review. People come to our resort for all sorts of reasons and, in fact, some even host weddings here! We are so happy that it proved to be a great home base for your recent wedding attendance and we look forward to welcoming you back soon.
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Orlando, Florida
Level Contributor
120 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 16, 2013

The set up is a little weird here. The pictures on the website make it look like the hotel is right on the beach, but it isn't. The main hotel is about 1/2 a mile away. They do make it easy to get there, with a golf cart shuttle running continuously from 7am to 11 pm - but it's not as good as being right on the beach. The resort has about everything you could want - 3 pools with jacuzzis, tennis, golf, 2 pool bars, and an onsite restaurant. The staff was very attentive and the food was great! Our room had a king size bed, and wetbar with a small fridge. The room was clean and comfortable with a nice balcony overlooking the pool. Downside was that there weren't alot of chairs around the pools - the hotel was far from full but the pool chairs were. Although we paid a resort fee - if you wanted chairs on the beach there was an extra fee. It seemed to be a great place for families - there were lots of kids around. Overall I would recommend it for families - the price made it a great value for a resort. My husband and I will keep looking for a resort right on the beach - with less kids!

Room Tip: Higher floors will give you less noise from the pool area. Ask if your balcony gets morning or afte...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, June 17, 2013
Dear Diane B,

Thanks for posting a review of our resort and the fact that you found it to be a great value. Our property is very popular with families — as most Florida resorts are that offer a good value for the money. Most resorts also charge a "resort fee" like we do which covers things like Internet access, parking, etc. We are glad that you found our facilities comprehensive and clean and comfortable and included that in your review. Wherever you choose to stay on your next Florida vacation we wish you happy travels.
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Miami, Florida, United States
Level Contributor
12 reviews
3 hotel reviews
Reviewed May 30, 2013

It is always a great experience at this Marriott. Their staff is excellent. I keep coming back and never disappointed. The views are spectacular and very serene.Staying at the Sandpiper Tower is better due to it being on the ocean.

Room Tip: I like staying at the Sandpiper Tower, right on the beach.
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  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank Analorena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, May 31, 2013
Dear Analorena G

We are glad that you always enjoy your stays with us! Thank you for posting and telling other TripAdvisor members how much you enjoyed our property and your insider's tips for the best spots to stay. We hope you come back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
salem, or
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 27, 2013

It has beach access but it is quite a ways away and you have to take a golf cart like ride to get there, then walk through the pool area of some condos to get to the beach - we were suppose to be able to get towels there but no one was around and it was mid-morning - this also happened at the pool when we needed towels we almost always had to go to the bar and get help from a server.
One of our party had a room over the parking lot and one overlooking the pool. They must have security issues because there was a Sheriff's car in the parking lot every time we looked out there although I didn't see anything happening and the pool side was very noisy.
The restaurant had good food but it was kind of expensive.
The housekeeping staff were very nice and always helpful!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Orsunnydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, May 29, 2013
Dear orsunndays,

We appreciate the time you took to post a review and provide your feedback as it helps us to ensure our service standards are always top notch. The fact that you saw a sheriff's car in our parking lot was simply as a precaution as on weekends when the resort is full, we like to have a strong security presence to ensure that there are no issues. Also, there is an activities hut near the Tiki Bar where guests can help themselves to towels. Perhaps you were unaware of the ability to access them here and that is a problem we need to look into. We apologize for the pool area being noisy. That is the hub of our resort and where everyone likes to hang out until it closes at 10 p.m. so hopefully it was not noisy after that point. It is our goal to ensure that guests really relax and enjoy our beautiful Florida sunshine so we hope that you were able to do that during your stay with us. Thanks again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hutchinson Island Marriott Beach Resort & Marina

Property: Hutchinson Island Marriott Beach Resort & Marina
Address: 555 NE Ocean Blvd, Stuart, FL 34996-1620
Phone Number:
Location: United States > Florida > Stuart
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Stuart
#6 Business Hotel in Stuart
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hutchinson Island Marriott Beach Resort & Marina 3.5*
Number of rooms: 284
Reservation Options:
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Also Known As:
Marriott Beach Resort And Marina Hutchinson Island Hotel Stuart
Marriott Stuart
Stuart Marriott

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