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“NIce Stay but not given room that was paid for :-/”

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Hutchinson Island Marriott Beach Resort & Marina
Ranked #5 of 11 Hotels in Stuart
orlando
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“NIce Stay but not given room that was paid for :-/”
Reviewed May 14, 2013

I stayed 5/11-12 for one night. I went with my hubby and 2 autistic boys and they loved the beach and I in return loved not having to go far to get to it. Downfall I paid for Ocean view and was told last minute that they had none and was given a pool view instead :-( . I had wanted to wake up to a nice view , the property is quite big so got lost trying to find room. The room was nice with kitchen but the walking area in the hotel was quite unsafe due to rain so it made floors quite slippery and dangerous but I would recommend , I will make sure I try to get Ocean as requested :-/ oh and room service took 1 hr just to get pizza so order at your own risk, and breakfast at the baha grille was awesome!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, May 16, 2013
Dear Mailoha O,

We are sorry to hear that you were not happy with the room that you ultimately ended up with. In fact, we provided you with a BETTER category room than you had originally booked due to the technical error in our booking system which prevented you from securing an oceanview room because they were already sold out when your booking was processed. We did try to accommodate you as best we could during your stay. If there was still a problem with the accommodations that you were given, you should have discussed the situation with our management while you were here as that is the time when we can make changes to assure your satisfaction — not after you have already left and there is nothing we can do. Our oceanview rooms are our most popular accommodations and they are not always available to every guest who seeks them, which is why we will try to accommodate guests in the next best manner if a situation arises like it did in your case when you were confirmed an oceanview but it was not actually available. Ultimately it did sound like your family enjoyed your stay and we are glad that your two children loved our beach.
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758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Fort Myers, Florida
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 8, 2013

We stayed and attended a dance event. The room was very nice and clean. big bathroom and comfy bed, but thin windows and doors-especially with the one elevator on the entire side out of service and continual slamming of the stair's door.
The kids had a great time in the pool. The restaurant had great method with a service flag and the food was good but the service was ultra slow. They seemed over whelmed.
The convention areas were well appointed and very convenient to the main building. Those at the beach had shuttle service that they said was good. The space was a bit crammed for such a large group but the staff did a good job of keeping it clean and serviced.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank FishinNoles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, May 9, 2013
Dear FishinNoles,

We appreciate your sharing your review about your experience at our hotel. While the event you attended meant a full house for us, we are sorry that you felt our service didn't always live up to the Marriott Standards. We are continually striving to enhance our service so that each and every guest has a wonderful experience. Your feedback will help us to continue to strive to do better. We are glad that your kids had a great time and that it was a nice getaway for you.
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 7, 2013

This amazing hotel offers fantastic suites, views, service and atmosphere. Awesome pool with wet bar. I stayed here for a convention and highly recommend bringing your special someone here for a enchanting time.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veroproperties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, May 9, 2013
Dear Veroproperties,

Thanks for taking the time out of your busy schedule to post a review for us! We are so glad that even though you were with us on business, you could appreciate the beauty of our resort and we hope you come back with your special someone one day.
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Florida
Level Contributor
164 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed April 27, 2013 via mobile

My husband I are relocating to the Stuart area. We have stayed in the oceanfront villas here many times over the last six months and have always been pleased with the accommodations, service, amenities, and value.

The pool area is gorgeous and the tiki bar is a great place to unwind. Cheryl, the bartender, is wonderful and can offer advice for things to do and see.

Covered parking is a nice bonus too.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, April 29, 2013
Dear Hazlenutt,

We are so glad that you have been enjoying your stays with us and are very happy to welcome you as a new resident to Stuart, Florida! Thank you for the high marks on our hospitality. We hope you will stop by and see us soon once you get settled.
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Enfield, Connecticut
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 13, 2013 via mobile

Our 3rd time here....I think the staff is great and the sandpiper tower is the best place to stay .....$20 to get 2 chairs and an umbrella for " the day", Plus resort fees and taxesI don't know.., I've lost some love

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank QualityKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, April 18, 2013
Dear QualityKathy,

Thank you for your review. We apologize that you have some issues with our pricing; however, the resort fee is necessary to cover associated costs with parking and WiFi — which most travelers make use of and are happy to have in an inclusive fee. Additionally, most resorts in Florida do indeed charge for lounge chairs and umbrella rentals on the beach. With regard to the taxes, those are mandated by the state of Florida so there is really nothing we can do to change that. In any regard, we hope that you did enjoy your stay while you were here with us.
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Indianapolis, Indiana
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 11, 2013

Stayed at the Marriott Resort early April 2013. Overall, this was a wonderful property with only small complaints.

The grounds are immaculate. Beach very clean, and pool at the Sandpiper Towers was very clean and in great shape.

Rooms in the sandpiper had great views of the ocean. We were on the 3rd floor, and could see the water well. I would be a little concerned if I was on the '1st' floor.

As far as the shape of the rooms, well they were a B+. Shower and cabinets could probably be replaced, but the bed was good, and bathroom moderately spacious for a room of that size.

Staff was great. From checkin, to breakfast, to the maids...all very friendly and helpful.

Would stay again, and would be great for families with children.

Room Tip: Stay in the sandpiper, on floors 2 or higher.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nmiler84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, April 12, 2013
Dear nmiler84

Thank you for posting your review on TripAdvisor to tell others about our great beach and pool. It is our goal to maintain the excellence of Marriott Standards and we are sorry that you felt we fell slightly below these standards with regard to your room. We genuinely appreciate the honest feedback as it helps us to continue to maintain our property. And you are correct in that our hotel is very popular with families and we welcome many of them every year. Seeing our guests enjoying themselves honestly gives joy to our associates and it is reflected in how they interact with everyone. We hope one day we will see you back at the Hutchinson Island Marriott Beach Resort.
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Miami Beach, Florida
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 11, 2013

It is only a quick 2 hour drive up I-95 to the Marriott Beach Resort. With friends we all reserved rooms facing the beach and had a great weekend away from the busy noisy Miami Music Festival. The beach is only a few steps from the room and if you don't like the beach the pool is right there.

We had the single room, with a kitchen area for coffee or snacks. But our weekend package came with breakfast at the main building.

There is golf, tennis,and gym for those who need the action. Te nice wide sidewalks make for easy walking.

Easy parking, great service, the staff was terrific made our weekend away work returning.

Room Tip: The beach views were OK. But being close to the beach is eaven better.
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutch_Marriott75, General Manager at Hutchinson Island Marriott Beach Resort & Marina, responded to this review, April 12, 2013
Dear Steven N

We are so glad that you took the time to come visit us at the resort and we are glad you enjoyed all that we had to offer. We do have a great getaway here even for Floridians! We look forward to welcoming you back soon!
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Additional Information about Hutchinson Island Marriott Beach Resort & Marina

Property: Hutchinson Island Marriott Beach Resort & Marina
Address: 555 NE Ocean Blvd, Stuart, FL 34996-1620
Phone Number:
Location: United States > Florida > Stuart
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Stuart
#6 Business Hotel in Stuart
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hutchinson Island Marriott Beach Resort & Marina 3.5*
Number of rooms: 284
Reservation Options:
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Also Known As:
Marriott Beach Resort And Marina Hutchinson Island Hotel Stuart
Marriott Stuart
Stuart Marriott

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