Beware if you stay here and decide to check out any earlier than planned , you will NOT be refunded your money. "Manager" Tammy was rude. I was told by two different employees at the front desk that if we checked out early a refund was possible but I would have to go through Expedia since I booked through them. I called Expedia as we were driving away. The lady called the hotel and spoke to Tammy, who she says told her that their contract with Expedia is to not refund any money. The very nice Expedia representative said she tried to convince the hoel to refund it and Tammy said no.
Now, my issue is not necessarily that the money couldn't be refunded, but IF YOU KNOW YOU DO NOT ISSUE REFUNDS, WHY TELL ME TO CALL EXPEDIA TO GET IT???? Just say "we do not do any refunds". I was made to believe calling Expedia would get me the refund instead of just being told "Expedia will not be authorized to give you one". I then called the hotel myself and spoke to Tammy, who had told me HERSELF to all Expedia three minutes before when I checked out. She was rude and no help or incentive was offered to entice me to stay again. Will never return. Horrible customer service.
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- Also Known As:
- Siesta Beach Resort And Suites
- Siesta Beach Hotel Siesta Key
- Siesta Beach Sarasota
- Siesta Beach Key
- Siesta Beach Resort & Suites Siesta Key, Florida