This is the letter I sent to the operating manager of this motel naturally I recieved no response and to be honest why waste my time .Better to warn others, I gave them a chance to respond prior to this review.
Dear Craig Sterlace;
Just a short note to voice my displeasure with the accommodations that we recently rented from your organization;
On the 16th of February we happened to drive thru Siesta Key and decided to check the Internet for a place to stay. Your establishment was listed and the Internet pictorial looked acceptable , so we rented a room for the night. We were given a room (130) at a total rate of approximately $172.00 a night all inclusive.
A little background; I have been in the hospitality business for 35 years and I do realize that given the locality (high tourist)and the type of clients (college students), that use these facilities,during periods such as spring break, the rooms take a beating,and I can accept that fact. However, room 130 has no resemblances to your depiction on the Internet and it had a plugged "kitchen" sink, a coffee maker without a coffee pot, a couple of cock roaches in the kitchen area, and sunflower seeds on the living area floor and dirt (food stuffs), not dust in the cabinets above the microwave that had not been cleaned. Should you wish to have a set of pictures to compare to your Internet pictures or pictures of the previously described ares of concern, just ask I have them. When I reported this to the front desk and asked another room , I was told there were no other rooms and the computer doesn't allow any room reductions. So much for empowering your staff to enhance customer service.
My request to you sir is, that you provide the name and address of the Chicago owners, of the property ,to allow me to let them be informed as to possible areas of improvement to better serve their traveling customers. As a fellow facility operator, I feel that this type of feedback is essential to the survival of our tourist driven businesses. Thank you in advance for taking the time to act on this request. I have provided my personal contact information to insure no conflicts of interest arise between our controlling entities.
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- Also Known As:
- Siesta Beach Resort And Suites
- Siesta Beach Hotel Siesta Key
- Siesta Beach Sarasota
- Siesta Beach Key
- Siesta Beach Resort & Suites Siesta Key, Florida