When we first arrived to the Inn everything was great; Paige was nice and she introduced us to the Inn and gave us an overview of Siesta Key. The room layout was comfortable and what we expected based on how the Inn is marketed online. The second night we were there my wife had to use the bathroom in the middle of the night and upon rolling out of bed almost had a cockroach crawl up her leg. I spent the next 20 minutes hunting this bug down and squishing it. We decided that we wouldn't say anything because this stuff can happen. The next night when going to get a drink from the fridge she found another cockroach on the kitchen floor! I had gone in a few minutes earlier, but hadn't turned the light on. Had to squish another one! By this point we were feeling very frustrated (and tired from our restless sleep) and decided it was time to discuss this with Paige. The next morning when we approached Paige she informed us that they were palmetto bugs and were a common thing in Florida. We explained to her that when paying the money we were paying, we wouldn't expect cockroaches in our room two nights in a row regardless of where we were. The only options she gave us were to move our room or find a new hotel (with a refund for the one night we had left). Both of these options were only inconveniencing us further. We were very disappointed with the way she handled this situation. She had an Orkin man come in to our room to set up traps. He explained that there would still be cockroaches, but we wouldn't see them. He also told us that the bugs did in fact carry diseases. We were left with an uneasy feeling and a stinky room (the traps smelled). We slept our last evening there (with the lights on!!!) and were so very glad to leave the next day. In this unit you do have to take out your own trash and recyclables. While I was taking out our bag of trash I opened the trashcan lid to a ton of maggots...gross! I regret not asking Paige what she would have expected or done had she been in our shoes...we were hoping that in the spirit of good customer service she might wave the cleaning fee or something but we're not the kind of people to demand those kind of things and it was never offered. Let me end this review with a question...how would you all have handled this situation as a guest of the Inn on Siesta Key?
- Official Description (provided by the hotel):
- Vintage Florida with coastal flair, the Inn on Siesta Key is located right across the street from the Number One beach in the USA and minutes from the shops and restaurants of Siesta Key Village. If you're looking for one of the best places to stay on Siesta Key, look no further. Quaint accommodations and comfortable lodging combined with superior customer service makes the Inn one of those secret getaways that keeps guests coming back year after year. Avoid the hustle and bustle of the larger hotels and resorts, and truly relax during your vacation with our quiet oasis that feature six clean, cozy suites - perfect for a fun-filled vacation, a romantic weekend or a honeymoon retreat. With a full range of amenities, including a relaxing swimming pool, you'll have all the comfort of home without any of the hassles. ... more less
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- Also Known As:
- The Inn On Siesta Key Florida