I did my research prior to choosing this Homewood Suites as I knew I might be in for a long haul on this business trip. I am glad I did. I found the reviews of this hotel to be “Fair” to “Poor” prior to the arrival of Edward Carroll, General Manager in mid July 2012. However, since his tenure began at this Hilton Property it has improved from “Very Good” to “Excellent”. I understand he is one those “lead by example” type of managers who is known to roll up his sleeves and pitch in, even if it means cleaning the floor of the lobby immediately rather than waiting for someone who’s likely job it is to come along and do it. I see after having been here almost 3 weeks, why this property’s reputation has turned around!
I apologize in advance for whoever I miss as I haven’t gotten to know ALL the staff….yet! Hannah and Ariel are the first front desk staff that I came into contact with on my arrival. They are always cheerful, attentive and ready to answer questions. They do so with professionalism, enthusiasm and a friendly smile. It is clear from the answers to my questions that things have improved 180 degrees since new management came on board. They seem to genuinely enjoy their jobs and after all, isn’t that part of the positive customer service experience a guest looks for? It is easy to tell when the person who greets you in any business likes what they do. Their face is the first one to be associated with the business and that makes them important ambassadors in establishing that first impression. Rachael always has a cheerful smile when she greets me or says goodbye as I leave for the day. Jeremy and Casey are professional and quick to respond when called upon.
Elvia and her fellow housekeepers take excellent care of my room. As other guests have mentioned I did receive a candy bar or two with a pleasant “Have a nice day!” message along with them. Sharon, Director of Sales made sure I got a “ghost lollypop” or two on Halloween! The sweet treats were a nice touch to add to the feeling of being welcome at the Homewood Suites. I can only assume that these pleasant, friendly folks are treated well by their leader Michelle.
The breakfasts and dinners were always presented well, with the food area kept clean and stocked at all times. Mitchell displays a “How can I help you?” demeanor in the mornings and is conscientious in his work.
Laverne has learned an important lesson in how to win friends and influence people in that she is quick to learn and remember one’s name. Let’s face it, we all like the sound of our own names and Laverne is quite good at letting us know she remembers us. She and her fellow workers also keep the dinners well stocked, and the food area clean, and are quick to help out if I needed anything. Her smile is infectious!
Willie is friendly and helpful. When I needed assistance with a recommendation for car care in the area he recommended a place that he would use. Pete responded immediately when a light bulb burned out and needed replacing as well as fixing one of the burners on the stove in my room. It wasn’t more than 10 minutes after I reported what needed fixing that he was at my door ready to make it all right. Something I noticed with every staff member I saw was their nice smile and greeting whenever walking in the halls or around the property.
Speaking of property I was struck by the well maintained rooms and the clean smell when you walk in the first day or the 10th day. The pool is large, heated and clean. The area around it is also well cared for.
I may be here for while longer. It’s reassuring to feel comfortable in nice surroundings when away from home for an extended period. I look forward to the rest of my stay here at the Homewood Suites, Sarasota with the responsive, friendly customer service all around!
- Official Description (provided by the hotel):
- Homewood Suites by Hilton your home away from home! ... more less
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- Also Known As:
- Homewood Suites By Hilton Sarasota Hotel Sarasota
- Homewood Suites Sarasota
- Hilton Sarasota
- Homewood Sarasota
- Sarasota Hilton
- Sarasota Homewood Suites