After having read most of the reviews for this restaurant, I would have to agree mostly with the people who defined their experiences as "strange". We went there last night for a special occasion of our friends, who had made a 7:30 reservation, for a specific inside table having been familiar with a previous incarnation of the restaurant. They were assured that there would be no problem. However, when we arrived, excuses were given why not only was that table not available, there were no inside tables available, and would not be for at least an hour. While not pleased we agreed to sit in an outside area - after a 15 minute wait - that was heated by gas heaters (that made the canvas-enclosed area either too hot or too cool depending on how close your were to the free-standing heaters and how high or low they adjusted the flame; it was never very comfortable). We started with a round of wine; nothing special, but I can't complaint about the quality - although $8.75 for a glass of no-name house wine is a little steeper than most other restaurants in town. Our waitress was pleasant and reasonably familiar with the menu items, but apparently had too many tables to handle and had difficulty remembering the details beyond the entre orders. We told her we were in no rush, which she apparently took to mean we could be ignored for long periods of time. I don't think this was her intention, but again she was serving more table than she could reasonably handle.
When our soups and salads arrived, the salads arrived sans dressing (or the lightest dash of Caeser dressing I personally have ever experienced), which took another 15 minutes to get there by which time half of us were done - those with the soup. Orders for wine refills seemed to get lost in the shuffle, and several reminders were given before glasses were refilled. The wine and bread (which is excellent) was our saviour as our entres did not arrive for over an hour and a half. During the wait, I tried to use the restroom (which is both inadequate for the capacity of the restaurant and difficult to find), but eventually gave up standing in the hallway outside (which is also the main path to the kitchen and constantly filled with service people running back and forth with full trays) for 10 minutes waiting for someone to vacate the apparent private room. When the food finally arrived (at about 9:30) I must admit it was excellent; each person at the table was very pleased with their food. During the course of the meal our table was visited by a variety of restaurant management who assisted in bussing the tables and asking if everything was alright, As we were not in any hurry, we had no complaints, but I can't imagine if someone was there for a pre-theater meal they would have been happy with the time factor. I realize this is a new location and venture for the owners - who have had many years of successful experience in town (and out) with other restaurants - and the main issues seemed to stem from disorganization. I'm also sure that due to the physical layout of the restaurant - in an historic multi-storied house with recently added exterior patio dining - the logistics of getting to and from the kitchen with food and the bar with wine and beer (they do not have a full bar) is a nightmare for the wait staff. Our only other problem was that by the time we got to dessert, literally every choice we made was 86ed; not something one would expect from a 7:30 reservation, but then again it was 10:30 by the time we got to dessert. In summary, if you like good food this is a good choice; however if you don't have all the time in the world to spend, I would either wait until they straighten out their proceedure issues of try another of the many fine local restaurants.
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