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“A very nice stay” 4 of 5 stars
Review of The Ritz-Carlton, Sarasota

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The Ritz-Carlton, Sarasota
Ranked #3 of 46 Hotels in Sarasota
Certificate of Excellence
GreenLeadersGold level
New Jersey
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“A very nice stay”
4 of 5 stars Reviewed June 29, 2014 via mobile

What a great experience! The beach is beautiful, the room was nice, convenient shuttle service to the beach club, nice pool, fast & friendly valet service, and typical Ritz quality with all the friendly, do anything for you, employees.
This was our first stay at Sarasota Ritz. We have a 22 month old & a 3 1/2 year old. We were pleased to see other families with kids around the same age & loved how friendly evrryone was to them. They have beach toys, boogie boards, buckets, pool noodles, floats all accessible for use right at beach/pool side.
We ordered drinks today while on the beach and although they were pricey, they sure didn't skimp on the liquor! Quick service too.
Now most Ritz's are generally the same. They have the same standards. This Ritz had the most friendly, talkative, outgoing, generous staff of them all. Five people really impressed us and 4 of them were in the lounge (which is a FANTASTIC experience... food/snacks throughout the day, cocktails, wifi, and the most comfortable deck to just sit over the water and relax). If you can do the club suite lounge, Matthew, Amanda, Scot, and Mirza all work there and all took the best care of us! They totally made this trip the best it could be. They were so over the top good to my kids, we loved sharing stories with them, we would just have the last sip down and new drinks were being placed on our table. We looked forward to seeing them every day.
Then there was this one housekeeping attendant who always made it a point to say good morning to my kids. Always smiling & happy. Asking them how their day was. Just so sweet. We come back to our room after being gone all day to find little gifts from someone named Brittany. It took us a few minutes to realize.... it was from our housekeeper!! AMAZINGLY THOUGHTFUL!
The care and level of hospitality from these people alone will make us want to return.
You will be happy staying here. Nice hotel, nice people, nice beach. No complaints here :-)

Stayed June 2014, traveled with family
Helpful?
1 Thank amylynne1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (394)
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London
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 28, 2014

Expensive so glad I had a Corporate rate!! An amazing hotel located overlooking the harbour in Sarasota. Magnificent views. Superb dining and the room was top class. Highly recommended to both business and vacationers alike.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LondonAlan63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed June 25, 2014

This resort was first class. Everything was efficiently run and the food was excellent. Every staff member we encoutnered starting with valet parking staff to the event staff was on their game. I would come again!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TrvEnthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed June 25, 2014

My parents and I decided to book this hotel because it was very well recomended by a local travel agency in Guatemala. We arrived on June 24th, 2014. The hotel is very well located and our room had a direct view to a boat marina. We drove to get to know the area and when we got back to the hotel, there was a terrible odor all around. The Valet in charge told us that the odor came during the afternoons. The room was very small, no HD TV, the pipes were noisy and the water from the sink and shower smelled like a wastepipe (no wonder why there were lots of complimentary bottles of water in the room), the parking was $24.00 daily, we couldn't open the balcony because there were a lot of mosquitoes due the boat marina swamp, and besides the price $489.00 per night, plus taxes, there was an extra charge of $100.00 for the use of the facilities. We decided to check for other hoteles nearby and to confirm our disappointment, the rate on the internet for the same night in the same hotel for the same room, was half of what we have booked. My father decided to leave today and we went yesterday at 4:00 pm to cancel the second night and complain for all the inconveniences. Minutes later a charge for $1290.88 was made to his credit card notified by the issuing bank as a text message and almost immediately after that, a message from the front desk was received notifying there was a problem with our credit card because the issuing bank was not honoring the payment and he was summoned to the front desk. We requested a complete cancellation on the credit card to which the Front Desk Supervisor, Erin Hulbart said she needed the credit card again. Since we consider these people are not to trust, we paid in cash and requested a letter from them to our bank with the annulment of the previous charge. The final charge was $514.00 for one night. We are now very comfortable at a Courtyard by Marriott for one fourth of the price, neat big room, nice balcony, free internet, free parking, very well located, complimentary shuttle to drive us 5 miles around and friendly staff. We are sorry for choosing The Ritz-Carlton in Sarasota. Very bad experience to share this time.

Room Tip: Do not recommend this hotel.
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
15 Thank RitaMariaCastillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damien O, General Manager at The Ritz-Carlton, Sarasota, responded to this review, June 27, 2014
Dear Ms. Castillo,

Thank you for taking the time to share your constructive comments. I was very sorry to hear of the disappointments you described. Feedback is extremely important to us and how we learn in what areas we need to improve. If you have the time and would like to contact me directly, I can be reached at 941-309-2001.

Best wishes,
Damien O’Riordan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owings Mills, Maryland
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 25, 2014

I had a wonderful time, starting with the champaign at check-in! The Spa was over the top wonderful with a fabulous massage and a relaxing time at the quiet and beautiful area.
Our FAB Doncaster conference was great with delicious food, wonderful rooms, and attentive staff. The attention to details meant we all enjoyed a beautiful experience.

Room Tip: The 8th floor takes care of the guests with extra TLC.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Salli W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, United States
Level Contributor
97 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 25, 2014

My first venture to this Ritz Carlton Resort and great expectations were in order. The service was truly beyond imagination. Everyone on staff knew how to pamper a guest. In fact, the service set me up for a let down. We had ask for an early check in due to an overnight flight and meetings in the early afternoon. They were so kind to give us a room and then we had a mini tour of the facilities on the way to our room. We were shown a view we would have from our room. We were given the wrong room number and the view we thought we had became one of the parking lot. The bellman knew I had a sound of disappointment in my voice yet I had to ask them to reconsider the room.
Per Ritz Service they did make every effort to get us into a room with the view we had been shown. My compliments to the service.
This is a nice property where the Ritz service is beyond the lack of luxury in the room. The actual room (even with the great view) is what I would call a typical very good Marriott room( I am a Platinum Premier Elite). We could not cool the room during the evening for comfort.
We wanted to watch the sunset from the beach club but shuttle service ended at 8:30 PM and the restaurant was not open.

My expectations for a Ritz Carlton were set much higher.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Melzoni1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida, Florida
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed June 25, 2014

My daughter treated me for 3 days at the Ritz in Sarosota FL. She has taken me to several Ritz in Miami, Ft. Lauderdale over the years, and this one was the best yet. It may not be ON the beach but they are located within walking distance to the city shops and cafe's, and the Marina. And they make it easy to get to the beach by their own bus to drive you to the Ritz Carlon Beach Club, which was spectacular in every way. The service in both hotel and beach club was better than anywhere I have ever stayed. From our check in to our check out. The waitstaff was so friendly and service was 5 star for sure.

Room Tip: Ask for a view of the Marina on the upper floors so your view is not looking out over another lower...
See more room tips
  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Sarasota

Property: The Ritz-Carlton, Sarasota
Address: 1111 Ritz-Carlton Drive, Sarasota, FL 34236-5594
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Sarasota
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Sarasota 5*
Number of rooms: 266
Official Description (provided by the hotel):
Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2011 "Best Beach in America." ... more   less 
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Also Known As:
The Ritz-Carlton, Sarasota Hotel Sarasota
Sarasota Ritz Carlton
Ritz Sarasota
Ritz-Carlton Sarasota

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