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“If you have kids stay in Orlando”

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The Ritz-Carlton, Sarasota
Ranked #3 of 51 Hotels in Sarasota
Certificate of Excellence
GreenLeadersGold level
Reviewed April 4, 2013

This place sucks. We've been here a few days now and it's unbelievable how bad this place is. They don't have any specific knowledge of the kids meal program. We bought it for my sons and so far have been quoted the wrong price, had to ask/ argue about terms at every place we've eaten at on property and have been appalled at the general lack of knowledge about the program. Do you need a wristband (the front desk says yes - everyone else says no), is it $30 (the front desk says yes - the website says its $25), is it good at all the food service venues on property - ask them and enjoy the adventure. As I write this every meal we've eaten here has averaged 2h (not good with a 2 year old) and we've been waiting 25m for a refill.

Don't get me started on the pool area. Yesterday, there was trash everywhere and today there weren't any towels and no one to ask.

Additionally, the arcade, something children want to do when the weather is inclimate has had a quarter machine that's been out of order all week. I asked the bartender in the restaurant upstairs for quarters and he blew me off. When I told the front desk, all I got was a shoulder shrug and my quarters.

I've stayed in at least 3 other RC properties multiple times and they all put this one to shame. The Lake Oconee property is definitely worth you and your children's time. The staff and management act like they're happy you've come. Meanwhile, Disney wants your business and your children will be treated as treasured guests, not nuciances.

This place is a joke and management clearly wants it that way. Save your money and stay in Orlando.

Craig Martin

  • Stayed: April 2013
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7  Thank Ezeier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,503 - 1,509 of 2,251 reviews

Reviewed March 30, 2013

This is the second time we have stayed at this hotel. We stayed on opposite sides of the hotel and had a nice balcony view from each. The first visit (last November), there were some noise issues during restaurant reconstruction but that is all completed now. Staff is superb. Concierge very helpful. We never had any of the issues with the valet service that others mentioned. We used the fitness center several times and it is great - plenty of machines, headphones, towels, water, etc. Hotel is conveniently located. Easy to walk to 'downtown' Sarasota which is just a couple of blocks away. Bring a loaded wallet!

  • Stayed: March 2013, traveled as a couple
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1  Thank CathyHV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

The Ritz in Sarasota is clearly head and shoulders above any other hotel in the area but, alas, change is upon them ... and not for the good for those who are seeking the class, style and sophistication of the traditional Ritz-Carlton. They've revamped their entire eating area into one connected modern restaurant, apparently aiming at the current vogue crowd. The look is stylish to be sure ... but the noise is unavoidable and the food serving concepts are - well, disastrous for an old fogey. They decided they're a ship, and serve some things on ships metal trays. Want ice cream for desert. It's served in a tin can, lid on for you to peel back. Want wine? You may get it served in a tumbler rather than a traditional wine glass. Why? Because "management likes the look of a variety of different glasses". (Oh?? Hey, management - there's a REASON why wine glasses are shaped the way they are.) And on and on. The concept is supposed to be "fun". Not for me, but maybe for others. It's fine to have a mod, fun spot in the hotel -- but there's NO quiet, classy sophisticated dining. Similar style changes apply throughout the hotel: valet staff dressed in old sailor garb, not "ritzy" uniforms. And it's now RARE for someone to open the hotel door for you when you're on your way in or out. Rating this hotel was tough: it's a 5 by standards of their competitors, and a 2 or 3 by Ritz standards. A pity.

Room Tip: Water view is nice, obviously, but make sure that it's not a tiny corner of water.
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  • Stayed: February 2013, traveled as a couple
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5  Thank JoelKrugler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

My husband and I stayed here for a birthday celebration for one night during our vacation to Sarasota in early March. The room was small and had a balcony that overlooked the parking area in front of the hotel. The room was clean, however the carpet is old, stained and warn. The highlight of our stay was going to the Ritz Carlton Beach Club for the day, which is complementary in the hotel shuttle. It has comfortable chairs, full poolside service, and miles of white sand beach to stroll on.
We had breakfast at the new Jack Dusty restaurant and our meal was delicious, except over $60 for two for breakfast is pricey.

  • Stayed: March 2013, traveled as a couple
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2  Thank AskmelanieK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

The customer service at the hotel was superb, rooms lovely and overall a wonderful experience but have to agree with Max 055 the Jack Dusty has issues. We only had breakfast there but the breakfast menu does not have any "light" meals listed not even a fruit plate as an option. My husband loves the big breakfast but I only want cereal fruit and maybe some yogurt. So I hope they will include that on the next menu. The 2nd day we came down for breakfast at 9:45. Despite having available tables they could not seat us for for 15 minutes as they did not have staff, kitchen back-up? Quite a few unhappy quests when given this news.
I would definitely return to the hotel but skip breakfast at Jack Dusty

  • Stayed: March 2013, traveled on business
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2  Thank Mcweaver1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

I have just returned home from a second stay at the Ritz Carlton. The Hotel prides itself on its customer service and in general this is operating at a very high level. Unfortunately the newly refurbished and reorganised Jack Dusty restaurant has still not quite settled down. Part of its problem seem to be the result of the large number of guests it is having to cope with. Our first meal involved a 50 minute wait for the first course to arrive and then my wife's scallops were undercooked. My impression was that the kitchen was struggling. However our second meal was better and I hope that all will be well sooner rather than later.
The location of the hotel and its free shuttle service to the Lido beach club means many of Sarasota's attractions can be visited without using the car. It is a lovely spot to stay for a few days and the hotel goes out of its way to ensure the best of experiences.

Room Tip: I prefer the water view rooms but I imagine the view over the city would be good especially at night...
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  • Stayed: March 2013, traveled as a couple
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Thank Max055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

This is a fine property, well located. The rooms are very nice and service is quite good. It is quite expensive, but it is a Ritz-Carlton. Only one restaurant in the main hotel building and that can get very congested at some hours. The area is also set up as a lounge area, where people sit for some time on their computers. They really need a separate lounge area for that. Biggest problem is with the valet parking, which appears very disorganized. Sometimes there is a long delay before the car is brought; other times it seems quicker but still disorganized. It is unclear who you speak with to get your vehicle. Hotel patrons must be prepared to have lots of one dollar bills as everyone is helpful and wanting a gratuity; upon arrival, bags are handled by at least 3 people where one would be sufficient. But a very enjoyable stay.

  • Stayed: March 2013, traveled as a couple
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Thank Bun45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Sarasota

Address: 1111 Ritz-Carlton Drive, Sarasota, FL 34236-5594
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Sarasota
Price Range: $331 - $892 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Sarasota 5*
Number of rooms: 266
Official Description (provided by the hotel):
Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2017 "Best Beach in America." ... more   less 
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Also Known As:
The Ritz-Carlton, Sarasota Hotel Sarasota
Sarasota Ritz Carlton
Ritz Sarasota
Ritz-Carlton Sarasota

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