This place sucks. We've been here a few days now and it's unbelievable how bad this place is. They don't have any specific knowledge of the kids meal program. We bought it for my sons and so far have been quoted the wrong price, had to ask/ argue about terms at every place we've eaten at on property and have been appalled at the general lack of knowledge about the program. Do you need a wristband (the front desk says yes - everyone else says no), is it $30 (the front desk says yes - the website says its $25), is it good at all the food service venues on property - ask them and enjoy the adventure. As I write this every meal we've eaten here has averaged 2h (not good with a 2 year old) and we've been waiting 25m for a refill.
Don't get me started on the pool area. Yesterday, there was trash everywhere and today there weren't any towels and no one to ask.
Additionally, the arcade, something children want to do when the weather is inclimate has had a quarter machine that's been out of order all week. I asked the bartender in the restaurant upstairs for quarters and he blew me off. When I told the front desk, all I got was a shoulder shrug and my quarters.
I've stayed in at least 3 other RC properties multiple times and they all put this one to shame. The Lake Oconee property is definitely worth you and your children's time. The staff and management act like they're happy you've come. Meanwhile, Disney wants your business and your children will be treated as treasured guests, not nuciances.
This place is a joke and management clearly wants it that way. Save your money and stay in Orlando.
- Official Description (provided by the hotel):
- Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2017 "Best Beach in America." ... more less
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- Also Known As:
- The Ritz-Carlton, Sarasota Hotel Sarasota
- Sarasota Ritz Carlton
- Ritz Sarasota
- Ritz-Carlton Sarasota