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“TERRIBLE”

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The Ritz-Carlton, Sarasota
Ranked #2 of 49 Hotels in Sarasota
Certificate of Excellence
GreenLeadersGold level
Ho Ho Kus, New Jersey
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“TERRIBLE”
1 of 5 bubbles Reviewed February 25, 2013 via mobile

Rooms are over priced. The Ritz nickels and dimes for everything. $24.a night for valet parking. $12. A day for wireless. $3.50 for coffee in the am before the breakfast service is started. Toilets flush SO loud that you can lie in bed and hear toilets flush from all around. Mattresses have a feather overlay on top of them - bottom sheets do not even tuck in. Overall, never book here.

Stayed February 2013, traveled as a couple
Helpful?
8 Thank Traveler B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,851 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (432)
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English first
Jacksonville
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 24, 2013

Stayed here for a wedding. Perfect place for a wedding. Rooms were nicely furnished and very comfortable. The staff was incredibly freindly and thoughtful. Food, spa and salon were all good but very pricey. Very Nice gym. Shuttle would take you to the Armond Circle and Beach Club. Too cold for beach but Armond Circle was worth the trip.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Patty O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chessington, United Kingdom
Level Contributor
483 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

After a very friendly & efficient welcome, we checked in to room 808 with a lovely balcony overlooking the bay. The room was quite small, but well furnished and had nice decor. There was a reasonable size bathroom, with a bath, although the water pressure wasn't great in the shower. There was a mini bar type fridge and good tea & coffee facilities. The evening turn down service provides chocolate and water. The air con was quiet and effective, working even when the balcony door was open.
The Club Lounge was wonderful, with good service and excellent food. It could get a bit busy at times, but we were always able to find a table. And the rice krispie treats are fantastic!
The gym was well equipped with natural light. We ate in Jack Dusty on one evening and both food and service were good, but the format - part smart restaurant, part bar, part lounge - seems a bit confused.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PotterMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
107 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed February 23, 2013

My husband and I stayed here for one night in December. Our main reason for booking was to use the beach club. The beach club was wonderful with the quality and service you would expect from a Ritz-Carlton property! The hotel experience was not up to par. The room was nice and we had a lovely view. At 6am we were awoken to the sound of an annoying alarm clock! This is a HUGE pet peeve of mine and it occasionally happens in hotel rooms, but at the Ritz-Carlton? I would expect their housekeeping staff to be trained to check that when they turnover rooms. The toiletries in the bathroom did not appear to have been restocked and we ran out of toilet paper. It seems there may be an opportunity for some additional training of the housekeeping staff at this propert.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gatordogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakwood Village, Ohio
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

For a special treat, if you can swing the cost, try the club floor. We had never visited Sarasota before and coughed up the bucks for the finiest in food. The 5-a-day offerings were spectacular in taste and presentation. The staff was beyond attentive. Highly recommend it. View from room was quite lovely also..

Room Tip: Not cheap but worth the price. You can eat great food all day long on the club floor.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenB581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 20, 2013

Loved my short stay at the R-C, although in my mid-forties I still felt I was half the average age. Not a good place if you don't eat fish though, as there was little else on the menu….best part is the view from my balcony over the bay.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TobTobTob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed February 19, 2013

We have stayed at the Ritz-Carlton for the last 3 years in Sarasota -- always hoping to get the best experience of the hotel, and assuming that the old art of hotel-service would survive..

We were wrong. The current visit is something of a mix between surprise and jaw-dropping disbelief in everything from service to food quality.

The visit started with a late cleaning of our room (suite), followed by a peanut butter jelly sandwich that took 35 minutes to prepare, that ended up being made with a mix of the most easy sandwich in the world to make -- with cream cheese...our 2 young sons were flabbergasted!

This place is more a holiday-camp than a first rate hotel. A well-educated and experienced traveler will discover that everything is badly done or poor taste. The ceasar salad was so awful we had to return it uneaten (a first!). The pizza was not consumable...

How on earth can a Ritz-Carlton like this survive a review or executive process? Somehow, someone must in the end discover this terrible discrepancy there is between the price of the visit and the awful level of "hotel", service, amenities, food and this experience!

Shame on every executive at Ritz-Carlton -- you have not earned your salary.

Room Tip: Find another hotel and do not waste your time, vacation and money
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Stefan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Sarasota

Property: The Ritz-Carlton, Sarasota
Address: 1111 Ritz-Carlton Drive, Sarasota, FL 34236-5594
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Sarasota
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Sarasota
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Sarasota 5*
Number of rooms: 266
Official Description (provided by the hotel):
Experience a resort where the casual Gulf Coast lifestyle meets the sophisticated, cosmopolitan excitement of the city. Featuring exceptional dining, a luxurious spa, championship golf,off-site Beach Club nearby, lavish accommodations and sweeping bay and city views, The Ritz-Carlton in Sarasota, Florida, provides guests with a relaxing escape from the everyday. While you're visiting, be sure to enjoy the sandy beaches recently named the 2011 "Best Beach in America." ... more   less 
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Also Known As:
The Ritz-Carlton, Sarasota Hotel Sarasota
Sarasota Ritz Carlton
Ritz Sarasota
Ritz-Carlton Sarasota

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